Bell Person

HHM Hospitality; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Bell Person to provide exceptional service to guests at a luxurious boutique hotel. This role involves greeting guests, assisting with luggage, and ensuring a warm welcome. The ideal candidate will have a passion for customer service and the ability to create memorable experiences. Join a team that values excellence and inclusivity, and play a vital role in enhancing guest satisfaction at a premier destination in Boston. If you are enthusiastic and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Previous customer service experience or equivalent training required.
• High School diploma preferred.

Responsibilities

• Greet guests and assist with luggage at the hotel entrance.
• Provide an overview of hotel services and amenities.
• Monitor guest satisfaction scores and improve overall guest experience.

Skills

Customer Service

Luggage Handling

Communication

Education

High School Diploma

Job description

Overview

Opportunity: Bell Person

Greet guests warmly at the hotel entrance, assist with transportation and storage of luggage, and provide other guest services.

Your Growth Path

Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager

Your Focus

• Load and unload luggage carts
• Tag and store luggage
• Escort guests to hotel rooms
• Provide an overview of guest room, hotel services, and amenities
• Make deliveries to guest rooms
• Assist guests with room changes
• Stock pantry when necessary
• Maintain information on local attractions, transportation, churches, sports arenas, etc.
• Perform house attendant functions during staff shortages
• Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction
• Follow sustainability guidelines as per HHM’s EarthView program
• Practice safe work habits, wear protective equipment, and follow MSDS and OSHA standards
• Ensure guest satisfaction
• Perform other duties as assigned by management

Your Background and Skills

• High School diploma preferred
• Previous customer service experience or equivalent training required

Work Environment and Context

• Work hours vary; may include holidays, weekends, and alternate shifts
• Requires standing for long periods, walking, pushing, lifting up to 50 pounds, bending, and reaching

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

The Whitney is a boutique hotel in Boston offering a luxurious and calming retreat, blending timeless elegance with urban flair. Inspired by Henry Melville Whitney, the hotel features thoughtfully designed spaces, lush gardens, and a focus on detail. Part of HHM Hotels' Echelon Luxury & Lifestyle division, we pride ourselves on hospitality and inclusivity.

HHM Hotels is an equal-opportunity employer. We celebrate diversity and do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, or any other protected status.

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