Bell/Luggage Attendant

Sonesta Hotels International Corporation in; Cambridge (MA); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Biz/

401(k) Retirement Plan with Company/

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta Cambridge, MA is seeking a Guest Service Agent to deliver welcoming front desk support, handle registrations, transactions, and guest relations. Weekend availability is required and the role includes assisting guests with luggage and local guidance.

You will work with front desk technology and strive to provide a memorable guest experience while maintaining high standards of hospitality and service.

Responsibilities

• Assist guests with luggage from vehicle into Lobby and potentially to guest rooms.
• Handling of baggage for tour groups.
• Provide a good impression of the hotel when guests arrive.
• Assist with guests’ inquiries regarding local area and activities.
• Always monitor Sonesta Standards.
• Check out and assist guest with luggage.
• Assist with any other requirements by guests of the hotel.
• Other duties and responsibilities may be assigned; may work in other areas as needed.

Job description

Royal Sonesta Cambridge, MA Job Id R-0074639

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

The first impression of our service to our guests. Being approachable and assisting with luggage, providing directions.

What you’ll be doing

• Assist guests with luggage from vehicle into Lobby and potentially to guest rooms.


• Handling of baggage for tour groups.


• Should give a good impression of hotel when guest arrive.


• Assist with guests’ inquiries regarding local area and activities.


• Always monitor Sonesta Standards.


• Check out and assist guest with luggage.


• Assist with any other requirements by guests of the hotel.


• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Weekend Availability Required

Anticipated Pay Range & Additional Job Information

$22.00 to $24.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance


• Health Savings Account (HSA) with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation & Sick Time


• Paid Parental Leave


• Company-Paid Life Insurance


• Company-Paid Short-Term & Long-Term Disability


• Hospital Indemnity, Critical Illness & Accident Insurance


• Educational Assistance


• Sonesta Hotel Discounts (yes, you’ll want to use these)


• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Exciting opportunity for a Guest Service Agent to deliver exceptional front desk support at Sonesta International Hotels. Responsible for guest registration, transaction processing, and maintaining guest relations, this role suits individuals with strong communication skills and a passion for hospitality.

Become part of our team as a Guest Service Agent, where you will be the first point of contact for guests, ensuring a welcoming and memorable experience. You will handle front desk operations, guest relations, and front desk technology, ideally suited for candidates with strong communication skills and a background in hospitality or customer service.

We are expanding our team: As a Part Time Guest Service Agent, you will play a key role in delivering exceptional guest experiences at Sonesta International Hotels. You will be the first point of contact for guests, manage front desk operations, and support the Operations Manager. Ideal candidates have strong communication skills and a passion for guest service.

Join our team as a Guest Service Agent, where you will be the first point of contact for guests, ensuring a welcoming and memorable experience. You will handle front desk operations, guest relations, and technology systems, supporting the hotel’s mission and operations. Ideal candidates bring strong communication skills and a passion for delivering quality service.

We are looking for a Guest Service Agent to deliver exceptional front desk support, ensuring guest satisfaction and operational excellence. You will be the first point of contact for guests, handling reservations, transactions, and guest relations. Ideal candidates have strong communication skills and experience in hospitality or customer service.