Guest Service Agent

Sonesta International Hotels; Fort Lauderdale (FL); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) Retirement Plan with Company_Mt

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance

Hospital Indemnity & Critical Illness

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels seeks a friendly Front Desk Agent to welcome guests, manage check-ins and check-outs, handle reservations, and answer inquiries with a positive attitude.

The role requires at least 1 year of front desk or guest service experience, excellent English communication, and strong computer skills to operate PMS and reservation systems. Flexible hours including nights and weekends are required.

Qualifications

• High school diploma or equivalent required; some hospitality training preferred.
• 1 year front desk or customer service experience in hotel or similar.
• Excellent English verbal and written communication; other languages a plus.

Responsibilities

• Greet and check in/out guests promptly and professionally.
• Process payments accurately (cash, credit cards, deposits) and manage cash bank.
• Handle guest inquiries, reservations, cancellations, and requests.
• Promote hotel services and upsell room upgrades when possible.
• Respond to guest complaints with prompt service recovery.
• Coordinate with management and other departments to fulfill guest needs.
• Assist with concierge services and other front desk duties.

Skills

Front desk experience

Customer service

English fluency

Communication skills

Cash handling

Reservation systems

Education

High school diploma or equivalent

Hospitality training preferred

Tools

PMS software

Reservation systems

Computer skills

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What This Role Is All About

We are looking for a friendly and professional Front Desk Agent to join our hotel team! In this role, you will be the first point of contact for our guests, handling check-ins, check-outs, reservations, and guest inquiries with efficiency and a positive attitude. This is a great opportunity for someone who enjoys working in a fast-paced environment, takes pride in delivering excellent customer service, and is looking to grow within the hospitality industry. If you are organized, dependable, and have strong communication skills, we’d love to hear from you!

What You’ll Be Doing

• Greet and check in/out hotel guests promptly and professionally, ensuring a smooth and welcoming arrival and departure experience


• Process all payments accurately, including cash, credit cards, and deposits, following hotel accounting procedures and securing assigned cash bank


• Handle guest inquiries, reservations, cancellations, and requests via phone or in-person with excellent customer service and attention to detail


• Promote hotel services and upsell room upgrades when possible to maximize guest satisfaction and revenue


• Respond to guest complaints and resolve issues promptly, utilizing service recovery strategies to ensure complete guest satisfaction


• Maintain effective communication with management and other departments to ensure guest needs are met and special requests are fulfilled


• Perform additional front desk duties, such as issuing safe-deposit boxes, concierge services, and assisting with special guest needs

The Essentials

• High school diploma or equivalent required; some college or hospitality training preferred


• Minimum of 1 year of front desk or customer service experience in a hotel or similar environment


• Excellent verbal and written communication skills; fluency in English required (additional languages a plus)


• Strong computer skills with the ability to operate property management and reservation systems


• Ability to work flexible hours, including nights, weekends, and holidays, with a professional and customer-focused attitude

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

• Medical, Dental & Vision Insurance


• Health Savings Account (HSA) with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation & Sick Time


• Paid Parental Leave


• Company-Paid Life Insurance


• Company-Paid Short-Term & Long-Term Disability


• Hospital Indemnity, Critical Illness & Accident Insurance


• Educational Assistance


• Sonesta Hotel Discounts (yes, you’ll want to use these )


• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.