Bell/Door Attendant

Lumahotels; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a service-oriented Door/Bell Attendant to enhance guest experiences. In this role, you will escort guests, handle their luggage, and provide exceptional service throughout their stay. This position offers a dynamic work environment where you can develop valuable skills and gain exposure to a diverse clientele. With a focus on excellence and customer satisfaction, this role is perfect for those looking to thrive in a prestigious hotel setting. Join a team that values your contributions and provides opportunities for professional growth and networking.

Benefits

Holiday Pay

Vacation Pay

Sick Pay

Life Insurance

401(k) Savings Plan

Commuter Program

Wellness Program

Education Assistance Programs

Complimentary gym membership

Employee Perks through Working Advantage

Qualifications

• 1-2 years of customer service experience preferred.
• Flexible schedule required for AM/PM shifts and holidays.

Responsibilities

• Escort guests to and from their rooms in a professional manner.
• Handle guest luggage and provide excellent service from arrival to departure.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Taking a cue from our name, Luma brings a bright, fresh, innovative approach to the contemporary lifestyle hotel scene, in the epicenter of NYC. Nestled between corporate giants and the vibrant Times Square entertainment hub, LUMA stands tall at 30 floors, above West 41st Street. Situated in the lively Bryant Park vicinity, our location influences every aspect of our operation. Illustrating our focus on tech-savvy amenities, modern design, and intuitive service that appeals to our guests seeking comfort and productivity, whether they are traveling for business or leisure. Centrally positioned, we link our guests through the city and connect you with like-minded brands through strategic partnerships. With our independent mindset, LUMA shines as a pioneer in the realm of forward-looking hospitality.

Being affiliated with a hotel that ranks in the Top 1% in the world, #2 in United States Hotels by TripAdvisor's Best of the Best Travelers' Choice Awards and holds a Top 5 position on TripAdvisor, can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.

Providing employees with valuable experience and skills-building that will enhance their professional growth and propel their career development. The high standards set by the hotel to maintain its top ranking also translates into comprehensive training and excellent development opportunities for staff members. Additionally, working at a worldly renowned hotel can offer incredible exposure through networking opportunities with a diverse clientele, and the chance to work with a team of talented individuals who are passionate about hospitality. Overall, being committed with a thriving hotel can be a fulfilling and rewarding experience for anyone seeking a robust and dynamic environment.

LUMA is seeking service-oriented Door/Bell Attendant to join their team!

The Door/Bell Attendant is responsible for escorting guests to and from their rooms in a professional manner and handling guest luggage and other baggage in a careful and safe manner. The Door/Bell Attendant is also responsible for providing our guests with door service to and from the hotel and assisting with transportation. The Door/Bell Attendant provides our guests with excellent service from arrival to departure and responds to guests needs and requests in a friendly manner.

WHAT WE OFFER

• Holiday Pay (9 days)
• Vacation Pay - start accruing day 1 and get up to 2 weeks the first year!
• Sick Pay (in accordance with NYC ESTA)
• Life Insurance and AD&D
• Short Term Disability
• Voluntary Life Insurance and AD&D
• Voluntary Long-Term Disability
• Voluntary Hospital Insurance, Critical Illness insurance, and Accident Insurance
• 401(k) Savings Plan – 100% vested and match starting after 60 days
• Commuter Program
• Wellness Program
• Education Assistance Programs
• Employee Perks through Working Advantage
• Complimentary gym membership
• TripAdvisor yearly incentive program

MUST have a flexible schedule! AM/PM shifts, weekday and weekend shifts, and holidays are required.

JOB REQUIREMENTS:

• Prior customer service experience preferred.
• Must have 1-2 years customer service experience

LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 646-952-6025 to let us know the nature of your request.