Bell/Door Attendant

The Loren Austin; Austin (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision

Paid PTO

Paid Holidays

Paid Maternity/Paternity Leave

Employee Assistance Program

Complimentary employee meal

Complimentary bus passes

50% off dining in hotel restaurant

Recognition programs

Job summary

The Loren Austin in Austin, TX is seeking a Bell/Door Attendant to create the first impression for guests, delivering friendly, informed service from arrival to departure.

You will greet and escort guests, open doors, assist with luggage, operate hotel transportation, coordinate with Guest Services, and share information about amenities and local sights, while following all hotel policies. The role demands flexibility, professional presentation, and a welcoming attitude.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel experience preferred.
• Ability to embody The Loren’s unique culture to guests and associates.
• Ability to maintain a friendly and engaging disposition.
• Ability to work flexible hours required.
• Strong attention to details.

Responsibilities

• Greet and escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving the property.
• Operate the company vehicle to provide safe, reliable, and timely transportation for guests to and from various locations in Austin.
• Coordinate with the Guest Services team to efficiently manage transportation requests and schedules.
• Inform guests of property amenities, services, hours of operation, and local areas of interest and activities.
• Transport guest luggage to and from valet, guest rooms, and/or designated bell area.
• Assist with luggage storage and retrieval.
• Communicate parking procedures to guests/visitors.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to management.
• Perform other duties as assigned.

Skills

Guest service

Communication

Teamwork

Hospitality

Flexibility

Education

High school diploma or equivalent

Job description

Job Details

Job Location: AUSTIN, TX 78704 Salary Range: $18.00 Hourly Job Shift: Any

About Us

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin. With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.

We are Uncompromising by Nature We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.

Full-time Eligible benefits include:

• Participation in 401(k) with company match of up to 4%*
• Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
• Paid PTO
• Paid Holidays
• Paid Maternity/Paternity Leave
• Employee Assistance Program*
• Complimentary Employee Meal
• Complimentary Bus Passes
• 50% off Dining in Nido
• Recognition Programs, Incentives and Celebrations
• *Benefits available to Part time Associates

Job Summary/Responsibilities

Reporting to the Guest Services Leadership Team, the Bell/Door Attendant role is responsible for creating the first impression of The Loren for its guests. This position requires friendly, outgoing, and informed staff to ensure the guests receive exemplary service from the moment they touch the property to the moment they depart. Some of the key duties and responsibilities include:

• Greet and escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving the property.
• Operate the company vehicle to provide safe, reliable, and timely transportation for guests to and from various locations in Austin.
• Coordinate with the Guest Services team to efficiently manage transportation requests and schedules.
• Inform guests of property amenities, services, hours of operation, and local areas of interest and activities.
• Transport guest luggage to and from valet, guest rooms, and/or designated bell area.
• Assist with luggage storage and retrieval.
• Communicate parking procedures to guests/visitors.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Communicate parking procedures to guests/visitors.
• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to management.
• Perform other duties as assigned.

Supervisory Duties

None

Core Competencies

• Integrity and Respect
• Communication
• Innovation
• Teamwork and Relationships
• Hospitality
• Job Excellence

Qualifications

• Education/Formal Training High school or equivalent education preferred.
• ExperiencePrevious hotel experience preferred.
• Ability to embody and impart The Loren’s unique culture to guests and associates.
• Ability to maintain a friendly and engaging disposition.
• Ability to work flexible hours required.
• Knowledge/SkillsStrong attention to details.
• Excellent Guest Service skills.
• Friendly demeanor and robust communication skills.
• Policy and Service Responsibility Must adhere to all hotel loss prevention guidelines.

Physical Requirements

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 50lbs
• Must be able to stand at least 80%
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.