Server PM

The Loren at Lady Bird Lake; Austin (TX); On-site; USD 20,664,000 - 45,461,000; Full time

Benefits offered by this job

401(k) with company match

Medical/Dental/Vision

Paid PTO

Paid Holidays

Maternity/Paternity Leave

Employee Assistance Program

Complimentary Employee Meal

Complimentary Bus Passes

50% off Dining in Nido

Recognition Programs

Job summary

The Loren at Lady Bird Lake in Austin, TX seeks a friendly Nido Server to provide premium hospitality and beverage service in a luxury hotel setting. You will greet guests, take orders, prepare drinks, and ensure an exceptional guest experience.

Responsibilities include maintaining service standards, memorizing menus, managing guest checks, and collaborating with the team to deliver flawless service with a polished appearance and professional demeanor.

Qualifications

• Must have strong customer service skills and professional demeanor.
• Fluency in English required for guest interactions and documentation.
• Experience with cash handling and POS transactions.
• Basic understanding of restaurant operations and service standards.
• Ability to multitask in a fast-paced luxury hotel setting.

Responsibilities

• Greet guests, take and serve orders, and accommodate special requests.
• Maintain attentive service and uphold Loren hospitality standards.
• Restock and perform opening/closing side work.
• Memorize menu items, specials, and recipes to answer guest questions.
• Keep pool deck, service areas, and dining spaces clean and presentable at all times.
• Process guest checks accurately and handle payments securely.
• Attend pre-meal and departmental meetings to stay informed.
• Respond to guest inquiries promptly with helpful information.
• Present a clean, professional appearance and courteous demeanor.

Skills

Customer service

Fluent English

Cash handling

Restaurant operations

Multitasking

Education

High school or equivalent

TABC Certification

Food Handler Certification

Tools

POS System

Job description

Job Details

Job Location: AUSTIN, TX 78704

Job Shift: Any

About Us

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.

We are Uncompromising by Nature

We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.

Our Full-time Eligible benefits include:

• Participation in 401(k) with company match of up to 4%*
• Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
• Paid PTO
• Paid Holidays
• Paid Maternity/Paternity Leave
• Employee Assistance Program*
• Complimentary Employee Meal*
• Complimentary Bus Passes*
• 50% off Dining in Nido*
• Recognition Programs, Incentives and Celebrations*

*Benefits available to Part time Associates

Job Summary/Responsibilities

The Nido Server will ensure that all guests are treated warmly and provided with luxury service in addition to making and serving drinks per The Loren standards of hospitality.

• Greets and takes food and drink orders from guests, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing side work as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards on the pool deck, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Other Responsibilities

• All other duties as assigned, requested or deemed necessary by leadership.

Supervisory Duties

None

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

• Integrity and Respect
• Communication
• Innovation
• Teamwork and Relationships
• Hospitality
• Job Excellence

QualificationsEducation/Formal Training

• High school or equivalent
• TABC Certification
• Food Handler Certification

Experience

• 1+ year restaurant service experience.
• Hotel luxury experience preferred.

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift.

Inside/Outside Work Environment, predominately Indoors.