Bell Captain - Club Wyndham Bonnet Creek

Travel-Leisure-Co; Orlando (FL); On-site; USD 19,286,000 - 28,930,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life and disability insurance

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Bell Captain to oversee the bell staff and enhance guest arrivals, check-ins, and departures.

You will assist with luggage handling and deliver courteous, professional service aligned with resort standards across the property. In this role, you greet guests, answer questions about amenities and directions, coordinate transportation, and help maintain a pristine entrance area.

Qualifications

• 1 year front desk / bell supervisory experience in a hospitality/hotel environment.
• 1 year of customer service experience in service or retail environment.

Responsibilities

• Greet guests and assist with luggage; manage check-in/check-out and room moves.
• Coordinate transportation for owners and guests; maintain lobby and bell areas.
• Train and develop bell staff; create and maintain staff schedules; uphold resort standards.

Skills

Driver's license

Customer service

Communication

Problem solving

English literacy

Professional appearance

Multi-tasking

People oriented

Switchboard familiarity

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

The Bell Captain’s primary purpose is to oversee the daily operation of the bell staff and serve resort guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property. Assist and ensure proper handling of guest luggage while maintaining a professional appearance and cordial attitude that includes guests and staff members. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.

How You'll Make an Impact:

Greet guests and offer luggage assistance as needed including check in, check out, and room moves. Promptly greet guests in a friendly and professional manner. Deliver messages, luggage, packages, flowers, cribs, highchairs, shower chairs, newspapers, and ice or run errands as required to exceed guest expectations. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Maintain luggage carts to ensure they are in working order. Track bell cart inventory. Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Train and develop Bell staff to ensure adherence of policies and procedures. Create and maintain Bell staff schedules.

What You’ll Bring:

• Valid driver’s license.
• Excellent communication skills.
• Ability to give high priority to customer service.
• Ability to solve problems with a minimum amount of guidance.
• Ability to read, write and understand English.
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
• Ability to multi-task and work in a fast paced environment.
• Must be people oriented and able to work independently or with others as needed.
• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
• 1 year of front desk / bell supervisory experience in a hospitality/hotel environment and/or- 1 year of customer service experience in service or retail environment.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

• Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Equal Opportunity Statement

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.