Guest Services Associate I - Club Wyndham Long Wharf Resort

Travel + Leisure Co.; New Haven (CT); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Flexible spending accounts

Life and accident coverage

Disability coverage

Paid time off

Holidays

401k with employer match

Legal and identity protection

Wellness program

Employee assistance program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in New Haven, CT. You will warmly welcome guests, guide them through the registration process, provide resort information and rate quotes, and help ensure smooth check-in and checkout experiences.

You will handle cash transactions, support group and individual reservations, and respond quickly to guest inquiries while maintaining a high standard of service and attention to detail.

Qualifications

• Professional appearance and positive attitude.
• Excellent written and verbal English communication.
• Ability to resolve problems with minimal supervision.
• Basic math and cash handling knowledge.

Responsibilities

• Greet guests warmly from registration to checkout.
• Provide information about the resort and local attractions.
• Quote room rates and confirm reservations.
• Process cash/credit transactions following procedures.
• Balance cash and complete cashier responsibilities.
• Handle check-out procedures and verify charges.
• Reserve and confirm reservations for individuals or groups.
• Respond to guest inquiries promptly.

Skills

Professional appearance

Excellent communication

Problem solving

Attention to detail

Basic math

Multitasking

English literacy

Cash handling

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make an Impact

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

What You'll Bring

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we're proud of our global teams that turn vacation inspiration into exceptional travel experiences.