Bell Attendant (Steady Extra) Encore Boston Harbor

Wynn Las Vegas; Everett (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Wynn Las Vegas is looking for a Bell Attendant to provide excellent service to guests at Encore Boston Harbor. The position involves assisting guests with their luggage and ensuring a positive experience through professional interactions.

Qualified candidates should have a high school diploma and ideally some hospitality experience. The role requires good organizational skills and the ability to communicate effectively in English, with additional languages being a plus. The work environment is dynamic and may involve varying schedules.

Qualifications

• 21 years of age or older is required.
• Ability to converse in English is mandatory; a second language is a plus.
• Previous hospitality or relevant experience is preferred.

Responsibilities

• Provide professional service to guests entering and exiting the property.
• Transport luggage to and from guest rooms.
• Assist guests with luggage storage and retrieval.

Skills

Outstanding organizational skills

Interpersonal skills

Attention to detail

Education

High school degree or equivalent

Tools

Microsoft Office

Job description

About Encore Boston Harbor

Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six‑acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

Bell Attendant

The Encore Boston Harbor Bell Attendant is responsible for providing professional and courteous service to guests as they enter and exit the property, assisting with luggage storage and retrieval, and transporting luggage to guest rooms. They will be responsible for exceeding guest expectations through positive interactive skills. Responsibilities include, but are not limited to: fulfilling job responsibilities to support the department and maximizing opportunities for success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

Job Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short‑and long‑term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Follows that all applicable internal policies, federal and state laws, rules, regulations and property‑wide controls are enforced within the department.
• Delivers and maintains a maximum level of property‑wide service and satisfaction.
• Contributes to company‑wide communication and best practices.
• Keeps informed of all new developments within the department.
• Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.
• Assist with luggage storage and retrieval.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Retrieve and deliver packages, amenities, laundry, and shoes to guest rooms as required through guest requests.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming And Certifications

• 21 years of age or above.
• Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education And/or Experience

• High school degree or equivalent required. Hospitality or related education or experience preferred.

Minimum 1 Years Of Experience Preferred

• Computer skills and basic knowledge of Microsoft Office a plus.
• Outstanding organizational and interpersonal skills as well as excellent attention to detail.

Language Skills

• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Conversational English required, second language a plus.
• Ability to write instructions.
• Ability to present information.

Mathematical Skills & Reasoning Ability

• Ability to compute basic mathematical calculations.
• Ability to decipher various reports and maintain reports upon request.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Work Environment

• The noise level in the work environment is typically moderate. When on the kitchen floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying‑schedules to reflect the business needs of the property.
• Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).

EEO Statement

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.