Bell Attendant (PT) - Hotel Peter and Paul

ash-people; New Orleans (LA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Ash Hotel discounts

Louisiana paid sick leave

Job summary

ASH Hotels in New Orleans seeks a Bellman to greet guests, handle luggage, and orient guests to rooms and hotel services. The ideal candidate is warm, quick on their feet, and professional, with knowledge of the local area and a passion for hospitality.

The role involves supporting arrivals, departures, and guest requests with care, while maintaining a safe, organized entrance and lobby. Full-time schedule includes varied shifts and weekends.

Qualifications

• Prior bellman, guest service, or customer-facing hospitality experience preferred.
• Strong verbal communication and a genuinely friendly, professional presence.
• Ability to lift and carry luggage up to 50 lbs safely.
• Flexible availability including weekends and holidays.

Responsibilities

• Greet guests warmly on arrival and departure, setting a welcoming tone.
• Transport luggage safely between entrance, front desk, and guest rooms.
• Escort guests to rooms and provide a brief orientation to features and services.
• Tag, log, and secure stored luggage; assist with rideshare and transportation questions.
• Coordinate with front desk, housekeeping, and maintenance to ensure room readiness.

Skills

Guest service

Communication skills

Luggage handling

Local knowledge

Job description

About ASH

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a

hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and

emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend -

a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced

storytelling that invites exploration time and again.

ASH Hotels, in partnership with local developer Nathalie Jordi, acquired a historic development site

nestled in New Orleans’ Marigny neighborhood. Hotel Peter and Paul consists of an existing church, rectory,

convent, and school buildings steeped in more than a century of local, preservationist heritage.

Our hotel offers classic, elegant experiences that defy formulaic guest expectations by

entwining enduring church and schoolhouse architecture with eclectic interiors and reimagined

environments. Characterized by an unexpected contemporary Louisianan spirit, Peter and Paul enchants

all guests with an authentic union of yesteryear’s Marigny with today’s New Orleans

About the role

We are seeking a Bellman to be one of the first and last faces guests see at our hotel. In this role, you are

responsible for greeting arrivals, handling luggage with care, orienting guests to their rooms and the

property, and helping with everything from a rideshare pickup to a last-minute recommendation for where

to catch the sunset.

The ideal Bellman is warm, quick on their feet, and genuinely enjoys the rhythm of arrivals and

departures. They read guests well, knowing when someone wants a friendly chat about the boardwalk

and when they just want to get settled, and they carry both bags and the guest experience with equal

care. Knowledgeable about the neighborhood, organized under pressure, and reliably professional, they

set the tone for a guest's stay from the curb to the room and back again.

What you'll do

• Greet guests warmly upon arrival and departure, setting a welcoming tone from the very first interaction
• Transport guest luggage, packages, and personal items safely between the entrance, front desk, and guest rooms
• Escort guests to their rooms and provide a brief orientation to room features, amenities, and hotel services
• Tag, log, and secure stored luggage in the bell closet, ensuring accurate tracking and hand-off
• Assist guests with rideshare and taxi arrangements, directions, and transportation questions
• Offer personalized recommendations on Venice Beach dining, activities, and attractions
• Deliver packages, messages, and guest requests promptly and courteously
• Coordinate closely with the front desk, housekeeping, and maintenance to keep arrivals and room readiness on track
• Load and unload luggage carts and vehicles safely, using proper lifting techniques
• Maintain a clean, organized entrance, lobby, and bell stand area
• Monitor the entrance and lobby, noticing and reporting safety concerns or unusual activity
• Support event arrivals, group check-ins, and VIP guests with additional attention to detail

Qualifications

• Prior bellman, guest service, or customer-facing hospitality experience preferred
• Strong verbal communication skills and a genuinely friendly, professional presence
• Knowledge of Venice Beach and the surrounding Los Angeles area, or eagerness to learn it quickly
• Ability to lift and carry luggage and packages up to 50 lbs safely and repeatedly
• Ability to remain organized and composed during busy arrival and departure periods
• Valid driver's license may be required, depending on role assignment
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Passion for hospitality and creating memorable first and last impression

Work Environment

• Active, on-your-feet role at the entrance, lobby, and throughout the property
• Frequent direct interaction with guests, front desk, and hotel staff
• Regular lifting, pushing, and loading of luggage carts up to 50 lbs
• Some time spent outdoors at the entrance and curb in varying weather conditions

Additional benefits for full-time employee’s include:

• Eligible to enroll in Medical, dental, and vision insurance with generous company contribution to monthly premium after 60 days of employment
• Eligible to enroll in Voluntary Long-Term, Short-Term Disability Plans, Life Insurance,
• Accident and Critical Illness Plans, Pet Insurance after 60 days of employment
• 401(k) retirement plan with 100% employer match up to 4% of annual salary - after 90 days of employment
• Annual Paid time off: 10 vacation days, 4 Personal Days, 11 Holidays
• Ash Hotel & F&B discounts
• Pet Insurance
• Louisiana mandated paid sick leave

Work Environment & Physical Requirements

Flexible schedule including nights, weekends, and holidays is expected around business levels, key team

milestones, events, or employee relations matters.

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment

without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other

legally protected status. In addition to federal law requirements, Ash complies with applicable state and

local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of

employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves

of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national

origin, age, disability, genetic information, or any other legally protected status. Improper interference with

the ability of Ash employees to perform their job duties may result in discipline up to and including

discharge.