Bell Attendant (PM Shift) - $21.25

Hyatt; New York (NY); On-site; USD 57,308,000 - 80,231,000; Full time

Job summary

Hyatt is seeking a Bell Attendant at its Dream Downtown NYC property to greet guests, assist with luggage, and provide personalized guidance on hotel services and local experiences.

You will work closely with the Front Office team to ensure seamless arrivals and departures, while curating authentic New York City recommendations that enhance each guest's stay.

Responsibilities

• Greet arriving and departing guests with warmth, professionalism, and genuine hospitality.
• Open hotel and vehicle doors and assist guests with arrivals and departures.
• Load, unload, transport, store, and retrieve guest luggage and personal belongings safely and efficiently.
• Escort guests to their guestrooms upon request and provide a detailed orientation of room features, amenities, and hotel services.
• Deliver flowers, packages, messages, and guest requests to guestrooms and meeting spaces.
• Assist guests with room relocations and special accommodations.
• Curate personalized micro-local experiences by providing tailored recommendations on dining, arts, culture, nightlife, shopping, wellness, entertainment, and neighborhood attractions.
• Act as a New York City ambassador by sharing authentic local knowledge and helping guests discover unique experiences beyond traditional tourist destinations.
• Maintain current knowledge of local events, transportation options, cultural happenings, sporting events, and community activities.
• Provide maps, directions, and transportation guidance as needed.
• Maintain updated resources and information regarding local transportation services, attractions, and points of interest.
• Operate radios and communication equipment professionally and efficiently.
• Support Front Office operations, including answering guest service requests and assisting Guest Services Agents as needed.
• Show guestrooms and suites upon request, highlighting the property's amenities and unique offerings.

Job description

About the Role

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who are committed to delivering exceptional service and meaningful experiences. The Bell Attendant serves as one of the hotel's most visible ambassadors, creating memorable first and last impressions through personalized service, professional hospitality, and seamless guest assistance.

Working closely with the Front Office team, Bell Attendants ensure guests are comfortably settled into their accommodations, assist with luggage and personal belongings, and provide thoughtful guidance on hotel offerings and amenities. Beyond traditional bell services, this role serves as a curator of authentic New York City experiences, connecting travelers to the culture, neighborhoods, dining, entertainment, and hidden gems that make Manhattan one of the world's most dynamic destinations.

At our NYC property, Bell Attendants are expected to go beyond service delivery by creating meaningful interactions that transform a stay into an experience. By understanding guest preferences and anticipating needs, they provide personalized recommendations and curate micro-local experiences that leave lasting impressions and embody Hyatt's commitment to care and hospitality.

Hyatt associates thrive in an environment that demands exceptional performance while offering rewarding opportunities for growth, development, and career advancement. If you are passionate about hospitality, service excellence, and sharing the best of New York City with travelers from around the world, we invite you to join our team.

Organization- Dream Downtown

Summary

About the Role

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who are committed to delivering exceptional service and meaningful experiences. The Bell Attendant serves as one of the hotel's most visible ambassadors, creating memorable first and last impressions through personalized service, professional hospitality, and seamless guest assistance. Working closely with the Front Office team, Bell Attendants ensure guests are comfortably settled into their accommodations, assist with luggage and personal belongings, and provide thoughtful guidance on hotel offerings and amenities. Beyond traditional bell services, this role serves as a curator of authentic New York City experiences, connecting travelers to the culture, neighborhoods, dining, entertainment, and hidden gems that make Manhattan one of the world's most dynamic destinations. At our NYC property, Bell Attendants are expected to go beyond service delivery by creating meaningful interactions that transform a stay into an experience. By understanding guest preferences and anticipating needs, they provide personalized recommendations and curate micro-local experiences that leave lasting impressions and embody Hyatt's commitment to care and hospitality. Hyatt associates thrive in an environment that demands exceptional performance while offering rewarding opportunities for growth, development, and career advancement. If you are passionate about hospitality, service excellence, and sharing the best of New York City with travelers from around the world, we invite you to join our team.

Key Responsibilities

• Greet arriving and departing guests with warmth, professionalism, and genuine hospitality.
• Open hotel and vehicle doors and assist guests with arrivals and departures.
• Load, unload, transport, store, and retrieve guest luggage and personal belongings safely and efficiently.
• Escort guests to their guestrooms upon request and provide a detailed orientation of room features, amenities, and hotel services.
• Deliver flowers, packages, messages, and guest requests to guestrooms and meeting spaces.
• Assist guests with room relocations and special accommodations.
• Curate personalized micro-local experiences by providing tailored recommendations on dining, arts, culture, nightlife, shopping, wellness, entertainment, and neighborhood attractions.
• Act as a New York City ambassador by sharing authentic local knowledge and helping guests discover unique experiences beyond traditional tourist destinations.
• Maintain current knowledge of local events, transportation options, cultural happenings, sporting events, and community activities.
• Provide maps, directions, and transportation guidance as needed.
• Maintain updated resources and information regarding local transportation services, attractions, and points of interest.
• Operate radios and communication equipment professionally and efficiently.
• Support Front Office operations, including answering guest service requests and assisting Guest Services Agents as needed.
• Show guestrooms and suites upon request, highlighting the property's amenities and unique offerings.