Bell Attendant- Part Time - Luxury Resort

Hyatt; California; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free room nights

Paid time off

Meals during shift

Employee discounts

Career growth opportunities

Job summary

Hyatt's Alila Ventana Big Sur is seeking a Bell Attendant to warmly welcome guests, assist with arrivals/departures, and provide personalized service in a luxury setting on the Central Coast. The role focuses on PM shifts (3:00 PM–11:30 PM), weekends, and flexible availability, with strong knowledge of Big Sur and local attractions to guide guests.

You will help guests with transportation, activities, dining, and resort amenities, ensuring a seamless guest journey and high service standards in a

Qualifications

• Experience in luxury hotel, resort, concierge, bell, guest services or hospitality environment preferred.
• Strong knowledge of Big Sur and Central Coast area required or preferred.

Responsibilities

• Welcome guests warmly and provide personalized service throughout their stay.
• Assist with guest arrivals and departures with a polished first and last impression.
• Help guests with luggage and belongings according to resort procedures.
• Escort guests to accommodations and introduce room, amenities, and services.
• Explain resort amenities, dining options, activities, wellness, and transportation.
• Recommend activities based on guest interests and preferences.
• Arrange transportation options such as taxis and rideshares.
• Respond promptly to guest requests and communicate needs to resort departments.
• Maintain bell desk and lobby areas in clean, organized condition.
• Support evening arrivals, departures, and PM shift needs.

Skills

Hospitality experience

Local knowledge

Guest service

Job description

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

As a luxury resort set across 160 acres along California's rugged Pacific coast, Alila Ventana Big Sur offers guests a highly personalized experience surrounded by redwoods, mountains, and the Pacific Ocean. The property's approach to hospitality is rooted in thoughtful service, privacy, wellness, nature, and creating meaningful experiences for every guest.

The Bell Attendant is an important part of that experience and serves as a knowledgeable and welcoming resource throughout the guest journey. The ideal candidate has previous hospitality experience, strong knowledge of the Big Sur and Monterey/Central Coast area , and the ability to confidently make recommendations and assist guests with transportation, activities, dining, and resort amenities. This position primarily supports PM shifts from 3:00 PM-11:30 PM , particularly on weekends, and may provide coverage for colleague time off, vacations, call-outs, and other operational needs. Flexible availability is required.

Awards & Recognition

• 2026 MICHELIN Guide - Two Key Resort
• 2026 Forbes - Four-Star Resort
• 2026 Travel + Leisure World's Best Award - T+L 500
• 2026 Food & Wine Global Tastemakers Award - Best Culinary Hotels
• 2026 Smart Meetings Smart Star Award - Best Boutique Hotel
• 2026 The Zoe Report - Best Green Hotel
• 2026 Sunset Magazine - Best Outdoor Escape
• 2022 World Spa Awards - California's Best Wellness Retreat

Key Responsibilities

• Welcome guests warmly and provide personalized service throughout their stay.
• Assist with guest arrivals and departures by providing a polished and efficient first and last impression.
• Assist guests with luggage and personal belongings in accordance with resort procedures and assigned responsibilities.
• Escort guests to their accommodations and provide a thorough introduction to the room, resort amenities, and relevant services.
• Explain resort amenities, dining options, activities, wellness offerings, transportation, and other guest experiences.
• Demonstrate strong knowledge of Big Sur, Monterey County, the Central Coast, local attractions, restaurants, hiking opportunities, scenic destinations, and transportation options .
• Provide thoughtful recommendations based on each guest's interests and preferences.
• Assist guests with arranging transportation, including taxis, private vehicles, rideshare services, and other local transportation options.
• Respond promptly to guest requests and communicate needs to the appropriate resort department.
• Assist with delivery of guest amenities, packages, messages, and other approved guest service items.
• Support luggage storage and retrieval procedures as assigned.
• Maintain the bell desk, lobby entry, luggage areas, and assigned guest service areas in a clean, organized, and welcoming condition.
• Assist with evening guest arrivals, departures, transportation requests, and other PM shift needs.
• Monitor the arrival and departure areas and proactively identify opportunities to assist guests.
• Communicate VIP arrivals, special occasions, guest preferences, and service concerns to appropriate colleagues.
• Work closely with Front Office, Concierge, Guest Services, Housekeeping, Food & Beverage, Activities, Spa, and other resort departments.
• Assist with special events, group arrivals, VIP experiences, and other resort activities as needed.
• Handle guest belongings with care, discretion, and professionalism.
• Follow all resort security, safety, service, and guest privacy procedures.
• Maintain a polished, professional appearance and demeanor at all times.
• Perform other guest service duties as assigned.

This is an hourly position with a compensation of $18 per hour.

We Offer Excellent Benefits:

• Free and discounted hotel room nights
• Paid time off, sick time, and holidays
• Colleague meals during shift
• Discounts with various retailers and wellness partners
• Career growth opportunities within Hyatt

• Previous experience in a luxury hotel, resort, concierge, bell, guest services, or hospitality environment strongly preferred.
• Demonstrated knowledge of the Big Sur and surrounding Central Coast area required or strongly preferred.
• Strong ability to provide local recommendations and confidently answer guest questions about area attractions, dining, recreation, and transportation.
• Exceptional guest service and communication skills.
• Professional, polished, and approachable dem