Bell Attendant / Driver

Ritinn; Town of Henrietta (NY); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits package

Flexible scheduling

Extensive training and opportunities

Free employee parking

Job summary

The RIT Inn & Conference Center in Rochester, NY, seeks a friendly Bell Attendant to greet guests, assist with luggage, and provide shuttle transportation to enhance guest experience. Flexible scheduling and opportunities for growth are available.

You will follow safety procedures, keep shuttle vans clean, maintain records, coordinate luggage storage, and support front desk operations during busy times. A valid NYS driver’s license and prior guest service experience are preferred.

Qualifications

• Must have a clean and valid New York State driver's license.
• Friendly, reliable, enthusiastic and articulate.
• Able to work independently or with others; strong social etiquette.
• Shifts are midday to evening, Monday–Friday with some weekends.

Responsibilities

• Provide pleasant and professional services to all hotel guests.
• Greet guests on arrival and assist with luggage.
• Know hotel safety, security, and emergency procedures.
• Provide safe transportation to guests using the hotel's shuttle vehicle.
• Maintain shuttle vans and perform daily inspections.
• Track service maintenance and report needs to management.
• Coordinate luggage storage and guestroom deliveries; assist with snow removal.
• Assist with front desk phone duties during busy times.
• Know hours of hotel services and upsell available services.
• Maintain cleanliness of lobby and front entrance.

Skills

Customer service

Driving / Shuttle operation

Communication

Public presence

Tools

Shuttle vehicle operation

Job description

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to the total satisfaction of our guests, working collaboratively, and providing career development opportunities for our employees.

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York conveniently located near the New York State Thruway, major businesses and universities, shopping, dining and local attractions Our hotel offers the comfort and convenience of a full service hotel at an affordable price.

Why should you work at the RIT Inn & Conference Center?

• Competitive compensation package
• Full benefits package
• Flexible scheduling
• Extensive training and opportunities to advance
• Free employee parking

The Bell Attendant is a primary contact for a variety of guest services and is responsible for providing all guests with friendly, enthusiastic, and knowledgeable interaction and the timely and efficient delivery of exceptional services. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment.

SPECIFIC RESPONSIBILITIES

• Provide pleasant and professional services to all hotel guests.
• Appropriately greet guests upon arrival and offer assistance with luggage.
• Be knowledgeable of all hotel safety, security, and emergency procedures and equipment as related to department responsibilities, and perform or dispatch any necessary functions.
• Provide safe transportation to all guests using the hotel's shuttle vehicle.
• Ensure proper maintenance and cleanliness of the shuttle vehicles by completing daily van inspection checklist.
• Track the vans' service maintenance and update the management for any required service maintenance, including but not limited to: oil change, tire rotation, wiper replacement, etc.
• Keep van binders up to date with information on all service to each vehicle as it happens.
• Coordinate luggage storage, make guestroom deliveries, assist with snow removal, ensure proper care of hotel flags, and perform a variety of other tasks conducive to the efficient operation of the front office and in providing all guests with exceptional hotel services.
• Assist with answering of the phones at the front desk during busy time.
• Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services.
• Maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.
• Assist in maintaining the cleanliness of the hotel front entrance, lobby, and surrounding areas.
• Assist in checking all lobby fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies.
• Properly maintain all work equipment, tools, and supplies.
• Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
• Comply with all department, hotel, and company policies and procedures.
• Perform any task not outlined above that the associate has the ability to perform.

QUALIFICATIONS

Must be able to provide, receive, and comprehend verbal and written instructions and information. Must possess a clean and valid New York State driver's license. Desired are individuals who are friendly, reliable, enthusiastic, articulate, outgoing, obliging, and compassionate. Must present an appropriate public presence in grooming, dress, poise, and social etiquette. Must be able to work independently or with others. Proper social demeanor, attention to detail, commitment to quality, and passion for serving others is essential

Must have current NYS drivers license and clean driving record. Previous customer service and driving experience preferred. Shifts will consist of midday to evening hours, generally Monday - Friday with some weekends throughout the year. Previous hotel experience preferred.

This position pays $15.50 to $16 per hour.