Bell Attendant/Driver

Remington Hospitality; Parsippany-Troy Hills (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Remington Hospitality is seeking a guest services professional to welcome guests, assist with luggage, and operate the hotel shuttle in a courteous, safe manner.

You will promote hotel amenities, know hotel hours and local directions, and respond quickly to bell service requests to ensure a seamless guest experience.

Qualifications

• Greet guests and hold doors to welcome them and ensure a warm first impression.
• Assist with baggage tagging, storage, and accurate record-keeping of luggage.

Responsibilities

• Safely drive the hotel shuttle van.
• Have knowledge of hotel property, staff, services, and hours to provide clear directions.

Skills

Guest service

Luggage handling

Shuttle driving

Property knowledge

Direction giving

Upselling

Response time

Job description

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.