Bell Attendant

Eldorado Hotel & Spa; Santa Fe (NM); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k match

Employee discounts

Free meals

Free employee parking

Growth opportunities

Job summary

Heritage Hotels & Resorts in Santa Fe is seeking a friendly Bell Attendant to warmly greet guests, assist with luggage, and share local recommendations for a memorable stay. You will coordinate with teams across the property to ensure smooth arrivals and departures.

Ideal candidates have strong communication and customer service skills, with a guest-centric attitude and the ability to handle requests with professionalism. Flexibility, including weekends and holidays, is desirable.

Qualifications

• Strong communication and interpersonal skills.
• Customer service mindset and guest-focused approach.
• Ability to handle guest requests and resolve issues promptly.

Responsibilities

• Greet guests warmly during arrival and departure.
• Assist guests with luggage and transportation needs.
• Provide information about property amenities, dining, and local attractions.

Skills

Communication

Customer service

Problem solving

Job description

Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you take pride in creating unforgettable first and last impressions, we invite you to join the Heritage family.

Why This Role Matters

We are seeking a professional and guest-focused Bell Attendant to join our team. In this role, you are often the very first and final touchpoint of a guest’s experience. Your warmth, attention to detail, and dedication to service help set the tone for every stay and leave a lasting impression long after departure.

What You'll Do

• Welcome and greet guests warmly upon arrival and departure.
• Assist guests with luggage, transportation, and vehicle loading and unloading.
• Provide knowledgeable recommendations about property amenities, dining, and local attractions.
• Anticipate guest needs and resolve concerns promptly and professionally.
• Maintain compliance with safety, security, and ADA accessibility standards.
• Communicate effectively with Front Office, Housekeeping, Engineering, and other departments.
• Maintain a clean, organized work area and polished professional appearance.
• Uphold company service standards and protect guest and company property.

Why You'll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k.
• Generous employee discounts across Heritage Hotels, restaurants, spa, and retail.
• Complimentary meals during scheduled shifts.
• Free employee parking.
• Growth and development opportunities.
• Supportive, people-first culture rooted in New Mexico pride and community.

Requirements

• Hospitality experience is a plus.
• Strong communication, customer service, and problem-solving skills.
• Ability to stand for extended periods and lift, carry, push, and pull 50+ pounds.
• Comfortable working both indoors and outdoors in varying weather conditions.
• Flexible availability including weekends and holidays.