Bell Attendant

Sonesta International Hotels Corporation; San Juan (PR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Pharmacy Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan with Company  

Company Match

Paid Vacation and Sick Days

Paid Funeral Leave

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Referral Incentive

Doctor Clinic

Sick Incentive

Development Programs

Milestone (Years of Service) Incentive

Employee Cafeteria

Company Paid Life Insurance

Employee Perks and Discounts

Job summary

Sonesta International Hotels Corporation is seeking a Bell Attendant to assist arriving and departing guests with luggage and to respond to guest requests in a prompt, courteous and professional manner.

The role focuses on transporting luggage, direct guest assistance, and promoting hotel facilities while maintaining standards of service and appearance across Sonesta’s properties.

Qualifications

• Welcoming guests courteously and professionally.
• Transporting luggage to and from guest rooms.
• Securing, tagging and storing luggage on request.
• Directing guests to hotel staff for questions and special requests.
• Responding to guest complaints appropriately.
• Informing supervisor of major problems or dissatisfied guests.
• Promoting hotel facilities, outlets and services to guests.
• Adhering to uniform and grooming standards.
• Performing other duties as requested by management.

Responsibilities

• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms.
• Secure, tag and store luggage at guest’s request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests.
• Respond appropriately to guest complaints.
• Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must respond to guests’ requests in a prompt, courteous and professional manner. The ideal candidate has a passion for hospitality and going beyond for our guests.

Principle duties and responsibilities (Essential Functions)

• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms.
• Secure, tag and store luggage at guest’s request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Respond appropriately to guest complaints.
• Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
• Treat requests with professionalism, tact, and a courteous manner.
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

Anticipated Pay Range & Additional Job Information

How we reward you At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer:

Benefits & Perks

• Medical, Pharmacy, Dental, and Vision Insurance 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Paid Funeral Leave Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Referral Incentive Doctor Clinic Sick Incentive Development Programs Milestone (Years of Service) Incentive Employee Cafeteria Company Paid Life Insurance Various Employee Perks and Discounts

Our Commitment to You Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.