Bell Attendant

Sonesta International Hotels; Carolina (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical Insurance

Pharmacy Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Vacation

Paid Sick Days

Funeral Leave

Hotel Discounts

Educational Assistance

Parental Leave

Referral Incentive

Doctor Clinic

Life Insurance

Employee Perks

Job summary

Sonesta International Hotels is looking for a friendly Bell Attendant to welcome arriving guests, assist with luggage, and ensure a smooth transition to and from guest rooms. You will respond promptly to requests with courtesy and professionalism, helping create memorable stays.

The role emphasizes a hospitality mindset, adherence to appearance standards, and collaboration with hotel staff to guide guests to services and local attractions. A positive, guest-focused attitude is essential.

Qualifications

• The ideal candidate has a passion for hospitality.

Responsibilities

• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms.
• Secure, tag and store luggage at guest’s request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
• Treat requests with professionalism, tact, and a courteous manner.
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What This Role Is All About

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must respond to guests’ requests in a prompt, courteous and professional manner.

The ideal candidate has a passion for hospitality and going beyond for our guests.

What You’ll Be Doing

Principle duties and responsibilities (Essential Functions) include

• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms.
• Secure, tag and store luggage at guest’s request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
• Treat requests with professionalism, tact, and a courteous manner.
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Pharmacy, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Paid Funeral Leave
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Referral Incentive
• Doctor Clinic
• Sick Incentive
• Development Programs
• Milestone (Years of Service) Incentive
• Employee Cafeteria
• Company Paid Life Insurance
• Various Employee Perks and Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.