Bell Attendant

Sheraton Minneapolis Downtown Convention Center; Minneapolis (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Bell Attendant to provide exceptional service to guests at a historic hotel. This role involves transporting guests to local attractions, assisting with luggage, and supporting front desk operations. Join a team dedicated to creating unforgettable experiences as the hotel transforms into a Marriott Premium Brand. Enjoy a competitive benefits package, including medical coverage and paid time off, while working in a dynamic environment that values customer service and professionalism. If you thrive in a fast-paced setting and are passionate about hospitality, this opportunity is perfect for you.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Term Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High School diploma required; experience in hospitality preferred.
• Must have a valid driver's license and acceptable driving record.

Responsibilities

• Transport guests to local attractions and assist with luggage.
• Maintain vehicle cleanliness and provide concierge services.
• Greet guests and ensure a friendly, service-oriented atmosphere.

Skills

Customer Service

Communication Skills

Driving Skills

Stress Management

Education

High School Diploma or Equivalent

Tools

Vehicle

Job description

Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support with front desk operations. Primary responsibilities include driving guests to designated locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties to accommodate guests during their stay in an attentive, courteous, and efficient manner.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Must have an acceptable MVR (Motor Vehicle Driving record).
• Minimum of one year driving experience.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Load and unload luggage carts.
• Escort guests to rooms.
• Check/store luggage for arrivals and departures with luggage tags.
• Deliver messages to meeting rooms.
• Deliver flowers and packages to guest rooms.
• Complete room changes.
• Maintain current listing of local and area attractions, special events, and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist housekeeping department with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps, and directions as required.
• Open doors.
• Answer phones to assist guest service agents.
• Conduct house count by computer.
• Show guest rooms and suites as needed and emphasize company amenities.
• Other duties as required.
• Access to back of house areas of the hotel and sensitive information.
• Interact and occasionally have unsupervised contact with guests and/or colleagues.
• Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets.
• Drive safely on behalf of the company for business reasons.
• Maintain a high level of trust and responsibility.
• Represent the company with a certain level of reputation and good character as well as exercise sound judgment.

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Property Information: Join us at the Millennium Minneapolis as we undergo an exciting transformation to become a Marriott Premium Brand by early 2025! With 321 rooms and a host of amenities, this historic hotel promises an unforgettable experience. Be a part of this remarkable journey!