Behavioral Tech - Day (weekends required)

Switchpoint Inc; Murray, Northern (UT, KY); Hybrid; USD 22,000 - 31,000; Part time

Benefits offered by this job

Medical/Vision/Dental

Transportation Allowance

Paid Time Off

Job summary

Switchpoint Inc is seeking a Behavioral Tech to support residents at the facility in Murray, UT. The role is part-time with weekend coverage and shifts from 7 am to 3 pm.

The successful candidate will provide frontline customer service, document incidents, assist with daily upkeep, and coordinate with management to meet residents' needs while upholding Switchpoint’s mission and values. Responsibilities include maintaining logs, assisting with special requirements, monitoring safety, and basic

Qualifications

• Experience delivering exceptional customer service to residents.
• Ability to de-escalate conflicts calmly.
• Excellent oral and written communication skills.
• Willingness to work weekends and shift 7am–3pm.

Responsibilities

• Understand and implement Switchpoint’s mission and values, and adhere to the Staff Code of Conduct and policies and procedures.
• Provide exceptional customer service to all residents of the facility.
• Keep a daily log of occurrences within the facility on each shift.
• Make notes of any special requirements and needs that guests may have (Special diets, ADA accommodations, etc.). Coordinate with management to facilitate those needs.
• Update maintenance log with resident requests and get maintenance log to maintenance staff.
• Actively listen to the needs of the residents and act to meet those needs reasonably and appropriately.
• Reconcile and report any monetary funds, petty cash and other expenditures daily.
• Report any resident concerns to the Director/Manager and/or appropriate department leadership team.
• Demonstrate a passion for customer service as evidenced by interaction with co-workers, residents, and members of the community.
• Laundry (Bedding when soiled or when guests check out.)
• Simple cleaning (Public bathroom, sweeping, mopping, etc)
• Monitor Cameras and log activity
• Complete perimeter checks around building and walk-throughs in building to ensure safety and security of residents. Log or document any concerns.
• Handle security issues/complaints by calling either non-emergency dispatch or 911 for emergency services.
• May be required to lift up to 50lbs periodically as needed.

Skills

Customer service

De-escalation

Communication

Job description

Description

Behavioral Tech

+ Weekends Required

Days - 7 am - 3 pm

Part-Time

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

OUR MISSION

To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

OUR VISION

Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO:

It Takes All of Us to end homelessness.

PURPOSE:

The Behavior Tech is responsible for supporting the residents during their stay at the facility.

Behavior techs are there as a support, to hold residents accountable, and to complete daily upkeep of

the facilities. They are responsible for documenting incidents (both good and bad), encouraging

residents to attend classes or events, and supporting management

Requirements

Responsibilities:

• Understand and implement Switchpoint’s mission and values, and adhere to the Staff Code of Conduct and policies and procedures
• Provide exceptional customer service to all residents of the facility.
• Keep a daily log of occurrences within the facility on each shift.
• Make notes of any special requirements and needs that guests may have (Special diets, ADA accommodations, etc.) Coordinate with management to facilitate those needs.
• Update maintenance log with resident requests and get maintenance log to maintenance staff.
• Actively listen to the needs of the residents and act to meet those needs reasonably and appropriately.
• Reconcile and report any monetary funds, petty cash and other expenditures daily.
• Report any resident concerns to the Director/Manager and/or appropriate department leadership team.
• Demonstrate a passion for customer service as evidenced by interaction with co-workers, residents, and members of the community.
• Laundry (Bedding when soiled or when guests check out.)
• Simple cleaning (Public bathroom, sweeping, mopping, etc)
• Monitor Cameras and log activity
• Complete perimeter checks around building and walk-throughs in building to ensure safety and security of residents. Log or document any concerns.
• Handle security issues/complaints by calling either non-emergency dispatch or 911 for emergency services.
• May be required to lift up to 50lbs periodically as needed.

EXPECTATIONS:

• Be an example of the Switchpoint culture, create a positive work environment for yourself, residents, and other co-workers.
• Abide by all Switchpoint rules and policies.
• Keep accurate logs of all transactions and submit them to management daily.
• Excellent customer service
• Ability to de-escalate
• Experience in working with those who struggle with mental health and homelessness.
• Excellent oral and written communication skills

Compensation

Starting wage: $19/Hour

Days - 7 am - 3 pm

Part-Time

Switchpoint offers a benefits package that includes Medical/Vision/Dental, Transportation Allowance, Paid Time Off, 401K

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

"Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint."