Behavioral Services Specialist

Hil Wi; Waukesha (WI); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401k

Life Insurance

Paid Time Off

Company stock

Tuition Reimbursement

Referral bonuses

Job summary

Homes for Independent Living (HIL) seeks a Behavioral Service Specialist to monitor and support clients and staff in residential settings with complex behavioral needs. You will respond urgently, help investigate incidents, and mentor staff under supervision to reduce escalations.

Applicants should have a human services background, strong problem solving, and effective communication. A Wisconsin driver’s license and flexibility for shifts are expected. Competitive benefits apply.

Qualifications

• Requires a high school diploma or equivalent and two+ years in human services with behavioral needs.
• Bachelor’s degree in psychology or social work preferred.
• Excellent problem-solving and communication skills.

Responsibilities

• Respond urgently to behavioral events, providing direct intervention and post-event support.
• Investigate incidents, conduct meetings, and report findings to leadership.
• Mentor staff through on-the-floor training under supervision.
• Prepare root cause analyses and update Behavioral Support Plans as needed.
• Assist in training program development and dissemination of best practices.

Skills

Human Services

Behavioral support

Communication skills

Microsoft Office

Flexibility

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

**Overview**HIL is hiring a Behavioral Service Specialist, monitor and provide active support to clients and direct support staff in residential support settings for individuals with complex behavioral challenges. Use your human services experience to support adults with disabilities at Homes for Independent Living!**ESSENTIAL FUNCTIONS**• Responds urgently to behavioral events, either by phone, video or in person, to provide involved staff with necessary assistance which may include but is not limited to direct intervention as well as post event encouragement and practical support to move beyond the behavioral event. Provides updates to the Behavioral Services Coordinator, Director of Behavioral Services, and Regional managers as needed.• Assists in investigating behavioral incidents to identify the cause(s) of the event, the responses initiated by staff and client responses. May conduct meetings with staff, other non-employee witnesses, and potentially clients. Reviews staff training records. Reports findings and preliminary recommendations to the Director of Behavioral Services. Works with the Behavioral Services Coordinator or Director of Behavioral Services to revise recommended actions and shares final with regional leaders as directed.• Mentors direct support supervisors and non-supervisory staff through on-the-floor training under the supervision of the Behavioral Services Coordinator or Director of Behavioral Services.• Assists in preparation of a written root cause analysis report based on investigation findings received from investigative team regarding client behavioral events that resulted in an HIL employee incurring a lost time injury and submits it to the Behavioral Services Coordinator or Director of Behavioral Services for review and direction on next steps.• May participate in presenting verbal or written reports to internal or external agency employees or stakeholders and updates Behavioral Support Plan as assigned by the Behavioral Services Coordinator or Director of Behavioral Services.• Assists in the enhancement of company trainings based on experiences with behavioral events and best practices identified through the review of behavioral events. May be required to serve as a certified trainer for Mandt and CPI.• Recommends new evidence-based training programs for staff based on client groups and individual diagnoses to increase the effectiveness of staff support and interventions and to decrease escalation of agitation requiring intervention.• Assists with providing continuing education, quality assurance and ongoing support on the proper use of approved restrictive measures and behavioral support techniques per individual Behavioral Support and Crisis Plans.• Promptly reports any arrests/charges issued by law enforcement to the Supervisor. Reports allegations of abuse, conflict of interest, harassment, or fraud to appropriate level of management. **KNOWLEDGE, SKILL and ABILITY REQUIREMENTS*** Requires a high school diploma or equivalent and two (2) or more years of experience working in the Human Service field specifically with individuals who present mild to significant behavioral support needs. Additionally, training and/or mentorship experience is preferred. Bachelor’s degree in psychology, social work or related human services field preferred.* Exceptional problem-solving and communication skills. Highly organized with an ability to work under tight deadlines and with little direction. Must possess excellent presentation skills and be able to make sound decisions in a timely and confident manner.* Proficient in Microsoft Office applications.* Flexibility with schedule, ability to work various shifts, and ability to respond urgently to situations as they arise.* Has valid Wisconsin Driver’s License and maintains insurance on personal vehicle. **Benefits:*** *Pay is commensurate with experience and location.** **Referral Bonus Program -** $2,000 Bonus per positive referral* Health, Dental, Vision, 401k, Life Insurance, Paid Time off, Company Stock* Access up to 50% of your earned paycheck before pay day comes* Tuition Reimbursement and Loan Pay-down Programs* Company discount programs.