Behavioral Health Technician (Greenbrook)

Neuronetics; San Diego (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental & vision coverage

Training in TMS & esketamine

Job summary

Greenbrook Mental Wellness Centers is hiring a Patient-Centered Technician for the Mission Valley center. This full-time role involves delivering TMS or esketamine treatments per provider protocols, monitoring patients, collecting consent forms, and tracking progress with PHQ-9 and QIDS-SR16.

You will document in the EHR, assist with scheduling, and support insurance and billing workflows. Travel to other area centers is required; reliable transportation is essential.

Qualifications

• High School Diploma with stable, consistent work in fast-paced patient or customer care roles.
• Preferred: Bachelor's or Associate degree or clinical certification with at least one year of work experience.
• Proficiency in Microsoft Office and ability to learn EMR/EHRs and CRMs; strong written and verbal communication.

Responsibilities

• Deliver TMS or esketamine treatment per provider protocols, including device setup, monitoring, blood pressure checks, and REMS forms.
• Collect Spravato Informed Consent forms and administer PHQ-9 and QIDS-SR16 rating scales.
• Resolve patient discomfort during treatment per manufacturer guidance and orders.
• Build trust with patients through empathy and reflective listening.
• Document sessions in the EHR and escalate concerns to management or providers.
• Schedule visits, handle checkout and co-pays, and support insurance and billing workflows.
• Keep equipment, medications, and supplies stocked and dispose of used devices properly.
• Deliver monthly device variance reports to management.
• Answer phones, follow up with patients, and manage medical records and charting.
• Maintain certifications; comply with OSHA, HIPAA and healthcare laws.

Skills

Proactive Collaborator

Patient-Centered Professional

Detail-Oriented

MS Office

EMR/EHRs

CRMs

Communication skills

Education

High School Diploma

Bachelor’s or Associate degree or clinical certification

Job description

Transform Lives: Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician in one of our Mission Valley center!

Full-time, Monday-Friday, 8-hour shifts will vary and are scheduled between 7am-7pm. This role requires consistent availability during those hours, though exact shift times may vary.

Why Greenbrook?

• Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation: Competitive starting pay range of $22-25/hr. (commensurate with education and experience).
• Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development: Receive specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.
• Location: Primarily based in our Mission Valley center, this role will be asked to cover other area centers as needed. Reliable personal transportation is required.

What You'll Do

• Deliver TMS or esketamine treatment per provider protocols. This includes device setup, monitoring, required blood pressure checks, and REMS forms.
• Collect Spravato Informed Consent forms and administer rating scales (PHQ-9, QIDS-SR16) to track progress.
• Resolve patient discomfort during treatment using manufacturer guidance and provider orders.
• Build trust with patients through empathy and reflective listening.
• Document sessions in the EHR and escalate concerns or incidents to management or providers.
• Schedule visits, handle checkout and co-pays, share discharge instructions, and support insurance and billing workflows.
• Keep equipment, medication, and supplies stocked, and dispose of used devices and unused medication properly.
• Deliver monthly device variance reports to management.
• Answer phones, follow up with patients, and handle medical records and charting.
• Keep training and certifications current, and follow all compliance requirements, including company policies, OSHA, HIPAA, and healthcare fraud, waste, and abuse laws.
• Take on other related duties as assigned.

What you’ll bring:

• Proactive Collaborator: You take ownership, are flexible, take initiative, find solutions, and communicate confidently with physicians and patients.
• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic and communicate effectively.
• Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads and in fast-paced environments.

Qualifications:

• Minimum Qualifications: High School Diploma, combined with stable and consistent work experience in fast-paced patient or customer care/service roles.
• Preferred Qualifications: Bachelor's Degree, Associate's Degree, or equivalent clinical certification in combination with at least one year of work experience.
• Technical Skills: Proficiency in Microsoft Office Suite and technical aptitude to quickly learn new systems including such as EMR/EHRs and CRMs. Strong written and verbal communication skills are required.
• Required Travel & Logistics: This role requires travel to all centers throughout the region. Reliable personal transportation capable of facilitating movement to and between sites as operational needs dictate is a mandatory requirement.

Physical Requirements:

• Walking, bending, standing, or stooping: 90%. Sitting: 10%.
• Lifting, pushing, pulling, or moving: up to 50lbs.
• The ability to stand for extended periods and operate clinical and standard office equipment (including TMS devices, computers, phones, and fax machines).
• Full range of motion, manual and finger dexterity, hand-eye coordination, and adequate visual acuity.
• The ability to safely assist patients with mobility and minimize fall risks.
• A valid driver's license.

Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Benefits Statement:

Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.

GBSP25

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care - combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.