Behavioral Health Technician (Greenbrook)

Neuronetics; Raleigh (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical insurance

Dental insurance

Vision insurance

Training and certification in TMS/eske

Company-paid long/short term insurance

Job summary

Greenbrook Mental Wellness Centres is seeking a patient-focused technician to deliver TMS and esketamine therapies at outpatient centers. This full-time position involves floating between Cary area centres with shifts between 7am–7pm, offering specialised training and growth opportunities.

You will perform device setup, collect consent forms, monitor patients, document care in the EHR, and assist with scheduling and insurance workflows. Travel across the region is required.

Qualifications

• High School Diploma with stable and consistent work experience in fast-paced patient or customer care/service roles.
• Bachelor's Degree, Associate's Degree, or equivalent clinical certification preferred.
• Proficiency in Microsoft Office Suite and ability to learn EMR/EHRs and CRMs; strong written and verbal communication is required.
• Travel to all centres in the region and reliable transportation for mobility between sites is mandatory.

Responsibilities

• Deliver TMS or esketamine treatment per provider protocols, including device setup and monitoring.
• Collect Spravato Informed Consent forms and administer progress-tracking scales.
• Address patient discomfort per guidance and maintain safety.
• Build trust with patients through empathy and listening.
• Document sessions in the EHR and escalate concerns as needed.
• Schedule visits, handle checkout and co-pays, and support billing workflows.

Skills

Microsoft Office

EMR/EHRs

CRMs

Written communication

Verbal communication

Customer care

Attention to detail

Education

Bachelor's Degree

Associate's Degree

Clinical certification

Job description

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centres. This is a wonderful opportunity to grow your skills, receive specialised training, and truly connect with patients. Full-time, Monday-Friday, 8-hour shifts will vary and are scheduled between 7am-7pm. This role requires consistent availability during those hours, though exact shift times may vary. This position will be floating between the Cary area centres.

W hy Greenbrook?

• Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation: Competitive pay starting at $22-24/hr (commensurate with education and experience).
• Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development: Receive specialised training and certification in TMS and esketamine therapy.
• Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.
• Extensive Regional Travel: This is a regional position and w ill require the ability to travel to any of the area centres, potentially with limited notice, to provide essential coverage. Reliable personal transportation to travel between centres is required.

What You'll Do

• Deliver TMS or esketamine treatment per provider protocols. This includes device setup, monitoring, required blood pressure checks, and REMS forms.
• Collect Spravato Informed Consent forms and administer rating scales (PHQ-9, QIDS-SR16) to track progress.
• Resolve patient discomfort during treatment using manufacturer guidance and provider orders.
• Build trust with patients through empathy and reflective listening.
• Document sessions in the EHR and elevate concerns or incidents to management or providers.
• Schedule visits, handle checkout and co-pays, share discharge instructions, and support insurance and billing workflows.
• Keep equipment, medication, and supplies stocked, and dispose of used devices and unused medication properly.
• Deliver monthly device variance reports to management.
• Answer phones, follow up with patients, and handle medical records and charting.
• Keep training and certifications current, and follow all compliance requirements, including company policies, OSHA, HIPAA, and healthcare fraud, waste, and abuse laws.
• Take on other related duties as assigned.

What you'll bring:

• Proactive Collaborator: You take ownership, are flexible, take initiative, find solutions, and communicate confidently with physicians and patients.
• Patient-Centered Professional: You prioritise patients, have strong integrity and work ethic and communicate effectively.
• Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads and in fast-paced environments.

Qualifications:

• Minimum Qualifications: High School Diploma, combined with stable and consistent work experience in fast-paced patient or customer care/service roles.
• Preferred Qualifications: Bachelor's Degree, Associate's Degree, or equivalent clinical certification in combination with at least one year of work experience.
• Technical Skills: Proficiency in Microsoft Office Suite and technical aptitude to quickly learn new systems including such as EMR/EHRs and CRMs. Strong written and verbal communication skills are required.
• Required Travel & Logistics: This role requires travel to all centres throughout the region. Reliable personal transportation capable of facilitating movement to and between sites as operational needs dictate is a mandatory requirement.

Physical Requirements:

• Walking, bending, standing, or stooping: 90%. Sitting: 10%.
• Lifting, pushing, pulling, or moving: up to 50lbs.
• The ability to stand for extended periods and operate clinical and standard office equipment (including TMS devices, computers, phones, and fax machines).
• Full range of motion, manual and finger dexterity, hand-eye coordination, and adequate visual acuity.
• The ability to safely assist patients with mobility and minimise fall risks.
• A valid driver's licence.

Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

*Applicants must be authorised to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorisation at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Selected candidate will be eligible to participate in the Company's employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.

GBSP25

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centres, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.