Behavioral Health Technician (Greenbrook)

Neuronetics; Chapel Hill (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Medical, dental, and vision coverage

Specialized training in TMS and esketa

Travel between centers

Job summary

Greenbrook Mental Wellness Centers seeks a patient-focused technician to deliver TMS and esketamine therapies at our Chapel Hill center. This full-time role offers Monday–Friday, 8-hour shifts between 7am and 7pm with some variation, and extensive training to grow your skills.

You will support treatment delivery, monitoring, consent processes, scheduling, and billing workflows while maintaining compliance with OSHA, HIPAA, and healthcare regulations.

Qualifications

• High School Diploma plus relevant experience in fast-paced patient or customer care/service roles.
• Preferred: Bachelor's/Associate degree or clinical certification plus at least 1 year of work experience.
• Proficiency with EMR/EHR and CRM systems; strong written and verbal communication.

Responsibilities

• Deliver TMS or esketamine treatment per provider protocols, including device setup and monitoring.
• Collect Spravato Informed Consent forms and administer rating scales to track progress.
• Document sessions in the EHR and escalate concerns to management.
• Schedule visits, manage checkouts and co-pays, and support insurance workflows.
• Maintain equipment, medications, and supplies; dispose of used devices and meds properly.

Skills

Proactive collaborator

Patient-centered care

Detail oriented

Education

High School Diploma

Bachelor's/Associate degree or equivalent certification

Tools

EMR/EHR systems

CRMs

Microsoft Office

Job description

Transform Lives: Join Greenbrook Mental Wellness Centers as a regional Patient-Centered Technician covering our Chapel Hill center!

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients. Full-time, Monday-Friday, 8-hour shifts will vary and are scheduled between 7am-7pm. This role requires consistent availability during those hours, though exact shift times may vary.

Why Greenbrook?

• Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation: Competitive pay starting at $22-24/hr (commensurate with education and experience).
• Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development: Receive specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.
• Extensive Regional Travel: While this position will primarily cover our Chapel Hill center, it w ill require the ability to travel to any of the area centers, potentially with limited notice, to provide essential coverage. Reliable personal transportation to travel between centers is required.

What You'll Do

• Deliver TMS or esketamine treatment per provider protocols. This includes device setup, monitoring, required blood pressure checks, and REMS forms.
• Collect Spravato Informed Consent forms and administer rating scales (PHQ-9, QIDS-SR16) to track progress.
• Resolve patient discomfort during treatment using manufacturer guidance and provider orders.
• Build trust with patients through empathy and reflective listening.
• Document sessions in the EHR and elevate concerns or incidents to management or providers.
• Schedule visits, handle checkout and co-pays, share discharge instructions, and support insurance and billing workflows.
• Keep equipment, medication, and supplies stocked, and dispose of used devices and unused medication properly.
• Deliver monthly device variance reports to management.
• Answer phones, follow up with patients, and handle medical records and charting.
• Keep training and certifications current, and follow all compliance requirements, including company policies, OSHA, HIPAA, and healthcare fraud, waste, and abuse laws.
• Take on other related duties as assigned.

What you'll bring:

• Proactive Collaborator: You take ownership, are flexible, take initiative, find solutions, and communicate confidently with physicians and patients.
• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic and communicate effectively.
• Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads and in fast-paced environments.

Qualifications:

• Minimum Qualifications: High School Diploma, combined with stable and consistent work experience in fast-paced patient or customer care/service roles.
• Preferred Qualifications: Bachelor's Degree, Associate's Degree, or equivalent clinical certification in combination with at least one year of work experience.
• Technical Skills: Proficiency in Microsoft Office Suite and technical aptitude to quickly learn new systems including such as EMR/EHRs and CRMs. Strong written and verbal communication skills are required.
• Required Travel & Logistics: This role requires travel to all centers throughout the region. Reliable personal transportation capable of facilitating movement to and between sites as operational needs dictate is a mandatory requirement.

Physical Requirements:

• Walking, bending, standing, or stooping: 90%. Sitting: 10%.
• Lifting, pushing, pulling, or moving: up to 50lbs.
• The ability to stand for extended periods and operate clinical and standard office equipment (including TMS devices, computers, phones, and fax machines).
• Full range of motion, manual and finger dexterity, hand-eye coordination, and adequate visual acuity.
• The ability to safely assist patients with mobility and minimize fall risks.
• A valid driver's license.

Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Benefits Statement:

Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.

GBSP25

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar TMS and Spravato therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.