Behavioral Health Technician (Greenbrook)

Neuronetics, Inc.; Greensboro (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Medical, dental, and vision coverage

Ongoing training and certification inT

Job summary

Greenbrook Mental Wellness Centers is seeking a patient-centered technician to deliver TMS and esketamine therapies in Greensboro, NC. The role includes documenting responses, maintaining patient records, and coordinating scheduling across centers with travel as needed.

You will work full-time with training provided, travel between area centers on short notice, and support billing processes while ensuring high-quality patient care and accurate documentation.

Qualifications

• Minimum qualifications: High School Diploma, an Associate's Degree, or equivalent clinical certification, plus relevant fast-paced patient or customer care experience.
• Preferred: Bachelor's Degree in Psychology, Social Work or related Human Services field; and about one year healthcare work/internship experience.
• Proficiency in MS Office and EHR systems; strong written and verbal communication.

Responsibilities

• Provide comprehensive patient care: administer TMS and esketamine per clinical guidelines, monitor responses, record psychiatric scales, address discomfort.
• Ensure patient well-being and accurate record-keeping: maintain EHR, manage scheduling, check-in/out, and financial procedures.
• Support operational efficiency: assist with insurance and billing processes as needed.

Skills

Patient care

TMS therapy

Esketamine therapy

Communication skills

Travel readiness

EHR proficiency

MS Office

BLS certification

Education

High School Diploma

Associate's Degree

Bachelor's Degree in Psychology/Social Work

Tools

AdvancedMD

SalesForce

Job description

Transform Lives: Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician supporting our Greensboro, NC center!
Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients. Full-time, Monday-Friday, 8-hour shifts will vary and are scheduled between our operating hours of 7am-7pm.

Why Greenbrook?

• Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation: Pay starting at $22-24/hr with final compensation determined based on education and experience.
• Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development: Receive specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.
  

Your Role

• Provide comprehensive patient care: Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
• Ensure patient well-being and accurate record-keeping: Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
• Support operational efficiency: Understand and assist with insurance and billing processes as needed.
• Location: This position primarily covers our Greensboro center but the ability to travel to any of the area centers on short notice to provide essential coverage is mandatory. Reliable transportation is required.
  

What We're Looking For

• Minimum Qualifications: High School Diploma, an Associate's Degree, or equivalent clinical certification, combined with significant relevant work experience in fast-paced patient or customer care/service roles.
• Preferred Qualifications: Bachelor's Degree in Psychology, Social Work, or a related Human Services field; and at least the equivalent of one year of healthcare work or internship experience.
• Technical & Clinical Skills: Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems (AdvancedMD and SalesForce preferred). Strong written and verbal communication skills are required.
• Required Travel & Logistics: This role requires travel to all centers throughout the region. Reliable personal transportation capable of facilitating movement to and between sites as operational needs dictate is a mandatory requirement.
• Physical & Other Requirements: Ability to stand for extended periods. Basic Life Support (BLS) certification (provided).
  

Our Ideal Team Member

• Proactive Collaborator: You take ownership, are flexible, take initiative, find solutions, and communicate confidently with physicians and patients.
• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic and communicate effectively.
• Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads and in fast-paced environments.
  

Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

Who We Are

To learn our WHY: https://youtu.be/yrr-wlFftT0 | Patient stories on HOW we transform lives: https://www.greenbrooktms.com/patient-stories

• Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.
  

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.
We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Benefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.
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About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar TMS and Spravato therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.