Behavioral Health Specialist

The Guidance Center; Arizona; On-site; USD 35,000 - 50,000; Full time

Job summary

The Guidance Center is seeking a Behavioral Health Specialist in Arizona to provide essential support to members in the Psychiatric Acute Care Unit. You will assist with daily operations and contribute to a recovery-focused environment ensuring the safety and wellbeing of our members.

This role requires excellent customer service skills, a high school diploma or GED, and at least 21 years of age. The position is primarily onsite, with responsibilities including monitoring behaviors, conducting group classes, and completing necessary documentation.

Qualifications

• Must be at least 21 years of age.
• Reliability and schedule flexibility.
• Valid AZ driver's license.

Responsibilities

• Provide support and assistance to meet member needs including ADLs.
• Respond to psychiatric codes and intervene proactively.
• Conduct and document group classes.
• Monitor and report behavior of members.
• Electronically document member status every 15 minutes.

Skills

De-escalation techniques

Customer service

Behavioral health knowledge

Education

High School Diploma or GED

Job description

The Behavioral Health Specialist is an integral part of the team for the Psychiatric Acute Care Unit and Crisis Stabilization Unit, providing member and staff safety and therapeutic interactions with members. The Behavioral Health Specialist assists with the daily operations of the unit meeting the needs of members. The Behavioral Health Specialist is responsible for contributing to and creating a recovery-based environment.

POSITION DUTIES

• Provides support and assistance to meet member needs including helping with ADLS (activity of daily living) as needed.
• Responds to psychiatric codes and intervenes proactively using de‑escalation techniques (training provided by TGC) including the least restrictive interventions appropriate for the situation.
• Use of recovery-oriented, person-first language in all interactions, with a strong understanding and ability to demonstrate excellence in customer service.
• Conducts and documents group classes to promote skill building or education.
• Completes all required paperwork in a timely and accurate manner.
• Monitors and reports behavior of members to the treatment team.
• Keeps unit safe, clean and comfortable for both members and staff.
• Works with the unit for compliance of safety issues and infection control.
• Works well under pressure, and able to work well with high acuity members and effectively de‑escalate situation when needed.
• Collect and report member vital signs, height, weight and meal percentages.
• Electronically document the status of each member every 15 minutes.
• Ensure compliance and adequate services, additional job duties may be required to meet the needs of the program and/or department.
• Performs other duties as assigned.

GENERAL EXPECTATIONS

• Provide high quality customer service to internal and external customers.
• Must work well under pressure, meeting multiple and sometimes conflicting deadlines.
• Demonstrate cooperative behavior with colleagues and supervisors.
• Participate in Quality Improvement and Performance Improvement Processes of the agency.
• Complete all TGC required trainings on time.
• Maintains a high level of professionalism while performing job functions.
• Demonstrate flexibility and a willingness to learn.
• This position is 100% onsite/TGC campus, in the state of Arizona.
• This position is categorized as essential staff.

EDUCATION/EXPERIENCE

Required:

• Must be at least 21 years of age.
• High School Diploma or GED.
• Must be able to obtain and maintain an Arizona Level One Fingerprint Clearance Card.
• Reliability and schedule flexibility.
• Valid AZ driver's license.

Preferred:

• One year of experience working in behavioral health, education, human services or caregiving.

ACCOMMODATIONS

TGC will provide reasonable accommodations for individuals with disabilities unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good‑faith effort to list any special requirements in our job descriptions.

The physical demands of this position warrant:

• Medium Work: Occasionally exerting 20-50 pounds of force or frequently exerting 10-25 pounds of force to lift, carry, push, pull, or otherwise move objects, including the human body; walking or standing to a significant degree.

CONFIDENTIALITY

Under Federal confidentiality laws, personnel of the Clinic may not disclose information about clients or personnel to anyone outside the Clinic without the person's prior written consent and may not disclose this information to others within the Clinic except on a "need to know" basis. This includes any identifying information concerning current, past or prospective clients or personnel.