Behavioral Health Residential Admissions Navigator

CVS Health Corporation; Minnesota; Hybrid; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement plan

Wellness program

Job summary

CVS Health Corporation is seeking a Behavioral Health Residential Coordinator to coordinate admissions for out-of-home behavioral health services, serving as the liaison among utilization management, behavioral health homes, and residential providers. The role requires strong clinical knowledge, organizational skills, and collaboration with multidisciplinary teams.

The position focuses on managing referrals, ensuring timely access to care, and supporting facility reviews and coordination with

Qualifications

• 2+ years of experience with Arizona behavioral health system, behavioral health network operations, and community-based treatment resources.
• Proficiency in Microsoft Office applications (particularly Excel) and electronic documentation systems.
• Willingness to travel up to 10% of the time within Arizona.

Responsibilities

• Coordinate residential treatment facility referrals and admissions for members approved for out-of-home behavioral health residential treatment across multiple levels of care.
• Identify the most clinically appropriate participating residential treatment providers to support the member's treatment goals.
• Manage the residential referral process, including distribution of referrals, tracking provider responses, and maintaining accurate documentation of facility activities.
• Collaborate with behavioral health homes, treating providers, and community partners to ensure timely submission of clinical information required for facility reviews.
• Monitor referral status and facility timelines to promote timely access to care and minimize delays in treatment facility.

Skills

Microsoft Excel

Electronic documentation

Travel up to 10%

Education

Bachelor's degree in Behavioral Health, Psychology, Social Work, Human Services, Healthcare Administration, or related field

Job description

CVS Health Corporation is seeking a Behavioral Health Residential Coordinator to coordinate admissions for out-of-home behavioral health services, serving as the liaison among utilization management, behavioral health homes, and residential providers. The role requires strong clinical knowledge, organizational skills, and collaboration with multidisciplinary teams.

The position focuses on managing referrals, ensuring timely access to care, and supporting facility reviews and coordination with