Behavioral Health - Recovery Coach - Senior

Marana-Health-1; Marana (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) employer contribution

Short-term disability

Paid time off

Job summary

Marana Health seeks a Recovery Coach - Senior to lead the Behavioral Health team at the Marana Main Health Center, AZ. The role provides guidance to Recovery Coaches and delivers direct services, including case management, group counseling, and crisis intervention, with clinical oversight as needed.

The successful candidate will have a Bachelor's in Social Services, 3 years’ ACC/RBHA experience, and a valid AZ driver’s license.

Qualifications

• Bachelor’s degree in a Social Services field
• 3 years’ experience with AHCCCS Complete Care (ACC) and RBHA clients
• Fingerprint Clearance Card through the Arizona Department of Public Safety

Responsibilities

• Provide individualized behavioral health services to clients and families, including case management, group counseling, crisis intervention, and health promotion
• Lead and mentor Recovery Coaches; oversee service planning and documentation for compliance
• Coordinate with psychiatric staff and community resources to ensure integrated care and timely follow-ups

Skills

Bachelor's degree

RBHA/AHCCCS experience

Fingerprint clearance

Driver's license

Education

Bachelor’s degree in Social Services

Job description

Marana Health is seeking a Recovery Coach - Senior to join the Behavioral Health team at the Marana Main Health Center, located in the heart of Marana, AZ.

The Recovery Coach - Senior provides guidance and leadership to Recovery Coaches and other members of the Behavioral Health team, and provides direct behavioral health services to clients and family members including case management, skills training, group counseling, group skills training, health promotion, crisis intervention, transportation, supportive employment services, counseling (with appropriate clinical oversight), and others depending on clients’ needs.

Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County.Our mission is to improve our community by providing exceptional, whole-person healthcare.

The following qualifications are required:

• Bachelor’s Degree in a Social Services field

• 3 years’ experience working with State AHCCCS Complete Care (ACC) and Regional Behavioral Health Authority (RBHA) clients
• Fingerprint Clearance Card through the Arizona Department of Public Safety

• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MH)

The following qualifications are preferred:

• Experience with community resources and agencies
• Basic Life Support (BLS) certification
• First Aid certification

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

This position has the following supervisory responsibilities:

Functions as a lead worker but primarily performs essentially the same work as those directed. Lead duties may include resolving minor issues, overseeing work quality, training, instructing, and scheduling work.

The ideal candidate will also possess the following knowledge, skills, and abilities:

• Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.
• Ability to cultivate a culture of respect and service excellence through professionalism, effective communication, and demonstrated commitment to integrity, trust, fairness, and respect.
• Ability to provide effective mentorship and support to staff.
• Proficient in the use of computers and Microsoft products and able to teach others.
• Thorough knowledge of State and RBHA requirements.
• Thorough knowledge of current versions of Diagnostic and Statistical Manual of Mental * * Disorders (DSM) and International Classification of Diseases (ICD).
• Ability to complete Behavioral Health Assessments with appropriate clinical oversight.

Duties and Responsibilities:

• Provides individualized behavioral health services to clients and families in a manner most effective based on client needs and diagnoses, including both behavioral health and medical diagnoses.
  • Core Assessment with yearly updates,
  • Demographic Form with yearly or bi-yearly updates,
  • Service Plan with ongoing Service Plan Reviews,
  • Annual Assessment Updates,
  • Primary care coordination as appropriate, not less than annually,
  • Psychiatric Assessments with yearly updates,
  • Crisis Plans with appropriate revisions, and
  • Other forms as appropriate or requested.
• Accommodates client schedules when providing direct services.
• Meets productivity requirements while maintaining ethical encountering and billing practices.
• Provides home-based and crisis intervention services as necessary or requested.
• Provides or arranges transportation for clients as necessary.
• Provides all clients with appropriate referrals to community agencies and resources as needed or requested.
• Works collaboratively with psychiatric staff as appropriate, ensuring clients receive appropriate medication monitoring, psychiatric evaluations, and regular primary care involvement.
• Reviews Recovery Coaches’ workload and documentation for compliance, accuracy, and timeliness.
• Acts as a subject matter expert and a responsible, productive, and creative role model for other MH staff.
• Provides support and guidance to Recovery Coaches and other behavioral health staff to assist in crisis intervention, service planning and assessment, and provision of appropriate services.
• Trains Recovery Coaches and other behavioral health staff.
• Participates in leadership meetings.
• Follows professional and ethical practices when working with clients, client records, families, and community personnel.
• Maintains confidentiality of client and family information.
• Promotes trust in MH care providers while delivering excellent customer service.
• Acts as a willing and efficient liaison between MHC Behavioral Health Services and other behavioral health agency staff, school district employees, Department of Child Safety (DCS), Department of Economic Security (DES), ACC/RBHA staff, and court employees.
• Interacts effectively with MH employees, ACC/RBHA/Health Plan, community members, and other agency personnel to promote trust, cooperation, and growth.
• Observes applicable state and federal laws, assumes responsibility for knowledge of laws, and requests clarification if necessary.
• Maintains general behavioral health and education standards and keeps abreast of behavioral health and educational trends by reading and attending in-services and workshops as indicated in staff development plan.
• Assists Behavioral Health supervisory staff with client tracking, ensuring timely follow-through and timely and accurate paperwork.
• Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients, and staff.
• Performs other duties as assigned.

Benefits:

Marana Health’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, Marana Health believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:

• Medical, Dental, and Vision
• 403(b) with employer contribution
• Short-term disability and other benefits
• Paid time off including 11 holidays plus vacation and sick leave accrual
• Paid bereavement, jury duty, and community service time
• Education reimbursement ($3,000 per year for full-time)

Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at 520-682-4111.