Behavioral Health Patient Navigator

LaSante Health Center; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Impactful work

Team environment

Job summary

LaSante Health Center in Brooklyn seeks a compassionate Behavioral Health Case Manager to support patients in our outpatient clinic. The role focuses on helping patients navigate care, addressing barriers, coordinating services, and maintaining engagement in behavioral health treatment.

The ideal candidate is personable, proactive, and comfortable serving underserved populations in a fast-paced clinic. This position offers opportunity to make a meaningful impact and grow within our expanding

Qualifications

• High school diploma required; related degrees preferred.
• Experience in healthcare or behavioral health preferred.
• Strong communication and organizational skills.
• Bilingual candidates encouraged to apply.
• Experience with Medicaid is a plus.

Responsibilities

• Assess patients' social and behavioral health needs.
• Assist with accessing community resources.
• Coordinate care between providers and outside organizations.
• Make outreach calls to schedule, confirm, and follow up on appointments.
• Document interactions in the EMR.
• Collaborate with therapists, psychiatrists, and administrative staff.
• Support patient engagement and retention in treatment.

Skills

Communication

Organizational skills

Care coordination

Empathy

Bilingual

Medicaid experience

Education

High school diploma

Associate or Bachelor's preferred

Tools

EMR

Job description

LaSante Health Center is seeking a compassionate and organized Behavioral Health Case Manager to support patients receiving mental health services within our outpatient behavioral health clinic in Brooklyn. This role focuses on helping patients navigate care, addressing barriers to treatment, assisting with coordination of services, and maintaining engagement in behavioral health treatment. The ideal candidate is personable, proactive, and comfortable working with underserved populations in a fast-paced clinic environment.

Responsibilities:

• Assess patients for social, behavioral health, and practical support needs
• Assist patients with accessing community resources and services
• Help coordinate care between providers and outside organizations
• Conduct outreach calls to schedule, confirm, and follow up on appointments
• Support patient engagement and retention in treatment
• Document interactions and patient needs within the EMR
• Work collaboratively with therapists, psychiatrists, medical providers, and administrative staff
• Assist with referrals, transportation coordination, insurance issues, and other patient support needs

Qualifications:

• High school diploma or equivalent required
• Associate’s or bachelor’s degree preferred but not required
• Experience in healthcare, behavioral health, community outreach, care coordination, or customer service strongly preferred
• Strong communication and organizational skills
• Comfortable speaking with patients over the phone and in person
• Bilingual candidates encouraged to apply
• Experience working with Medicaid or underserved populations is a plus

What We Offer:

• Competitive compensation
• Supportive team environment
• Opportunity to make a meaningful impact in an underserved community
• Growth opportunities within a rapidly expanding behavioral health program

LaSante Health Center is committed to improving access to quality behavioural healthcare for the communities we serve.