Behavioral Health Mobile Crisis Team Lead

00 RHA Health Services, LLC; Burlington (NC); Sur place; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Payactiv

Employee perks and discount program

Paid Time Off

Health/Insurance

401(k) retirement savings

Wellbeing Programs

Chronic Disease management programs

Training: CPR/first aid

Résumé du poste

00 RHA Health Services, LLC is seeking a Behavioral Health Mobile Crisis Team Lead to coordinate and oversee crisis services across residential, school, workplace, and community settings in North Carolina. The role emphasizes recovery-oriented, strength-based interventions and collaboration with clinical staff.

Responsibilities include supervising staff, ensuring service quality, and maintaining communications with families, care coordinators, and agencies.

Qualifications

• Background check required (criminal) and registry name check.
• Drug testing as part of pre-employment screening.
• Education verification and other credentialing as required for position.
• Proof of employment history or references if requested.

Responsabilités

• Act as primary contact and coordinator of services per Person Centered Plan.
• Supervise and direct team members to ensure quality services.
• Provide in-person support in home, school, workplace, and community settings.
• Assist with case management duties, linking and arranging services and referrals.
• Engage with care coordinators, families/guardians, and agencies to maintain communication.
• Support 24-hour follow-up calls and scheduling OTP appointments.

Connaissances

Case management

Supervisory

Coordination

Communication

Advocacy

On-call scheduling

Description du poste

Behavioral Health Mobile Crisis Team Lead

Type: Regular

We are hiring for:

Serves as the primary contact and coordinator of services supporting individuals with Mental Health or Substance Abuse Issues in residential, school, workplace and community settings. Coordinates and monitors the array of services and supports identified in each person's Person Centered Plan. Supervises and directs the work of others to provide quality services. Engage in the implementation of company policies and procedures Provide in-person support to individuals with mental health and/or substance use issues in home, school, workplace, and community settings in accordance with the service definition. Focus is on assisting individuals with living independently with interventions that are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest quality of life in the community.

• Minimizing the negative effects of psychiatric symptoms or substance dependence that interfere with the person's daily living and personal development, providing supportive counseling
• Supporting the client in the development of various skill-building activities, including: daily and community living skills, socialization skills, adaptation skills, and behavior and anger management
• Serve as an advocate for the individuals we serve
• Staff/address safety risks with the program manager and team (SI & violence)
• Performing Case Management functions of linking and arranging for services and referrals
• Working closely with other clinical/professional staff to maintain communication and provide feedback, standardizing procedures and expediting service implementation
• Establish and maintain effective relationships and communication with a variety of individuals and groups, including the individuals we serve, families/guardians, care coordinators, and other agencies.
• Assist with our 24-hour follow-up calls and scheduling OTP appts for individuals
• Complete training promptly / engage in continuing professional development
• Review notes and provide feedback / assist w/ approvals
• Train and support new and existing team members
• Work on call schedules to support MCM crisis services
• Encourage/support BHUC & FBC referrals
• Engage in community events
• Participate in MCM/LECC interviews
• Assist with schedules
• All other duties as assigned.

Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

Benefits:

• Payactiv: early access to the money you've earned from hours you've already worked, before payday!
• Employee perks and discount program : to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job‑specific training opportunities
• *contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.