Behavioral Health Medical Assistant - Patient Support

LifeStance Health Inc.; Vernon Hills (IL); Vor Ort; USD 48.000 - 56.000; Vollzeit

Zusammenfassung

LifeStance Health seeks a Certified Medical Assistant to join our 100% onsite Vernon Hills practice. You will greet patients, obtain vitals, review meds, and assist clinicians with patient care and documentation in a fast-paced behavioral health setting.

The role emphasizes accuracy, HIPAA compliance, and strong communication skills. Prior healthcare ops or customer service experience is preferred; associates or bachelor's degree is a plus.

Qualifikationen

• Certified Medical Assistant credential required.
• High School diploma or equivalent; associate/bachelor’s degree preferred.
• 1+ years experience in healthcare operations, customer service, or similar role preferred.

Aufgaben

• Greet and room patients, obtain weight and vitals, review medical information and current medications.
• Administer medications as indicated and ordered; ensure correct doses.
• Review screeners related to patient’s appointment and alert physician if abnormal scores.
• Provide clear patient instructions and education regarding treatments.
• Ensure relevant documentation and consents are signed before starting treatment.

Kenntnisse

Multitask

Communication

Teamwork

HIPAA

BLS Certification

Microsoft Office

EMRs

Ausbildung

Certified Medical Assistant

High School or equivalent

Associates/Bachelors preferred

Tools

EMR systems

Jobbeschreibung

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in behavioral health.

Thank you for taking the time to explore a career with us. As the fastest growing behavioral health practice group in the country, now is the perfect time to join our clinical team!

TheSpravato Medical Assistantis responsible for serving as a point of contact to coordinate medical care,providingsupport to patients and psychiatric clinicians,ensuring quality customer service topatientsas they navigate the mental health experience.

Duties/Responsibilities:

Operational Excellence:

• Create a positivework environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection

• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations

• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction

PatientSupport:

• Oversee the daily operations and management of clinical therapiesunder the direction of the Physician

• Greet and room patients, obtain weight and vitals, review any relevant medical information and current medications, administer medications as indicated and ordered

• Review all screeners related to patient’s appointment and alert physician if abnormal or high scores are reported

• Provide clear patient instructions and education regarding treatments

• Ensure all relevant documentation and consents are signed before starting treatment

• Ensure adequate medication dosages and confirm accurate dose before administration of medication

• Before starting treatment ensure correct patient identification is obtained, chairside

• Monitor and assess patients thoroughly throughout their stay

• Maintain all clinical logs to ensure compliance and accuracy

• Ensure clinic prep is complete for the next shift

• Review intakes andcollaboratewith psychiatric clinician,regarding new patientpaperwork

• Establish professional relationships with new and existing patients

• Timely submission of charting and documentation requirements for each patient

• Maintain an orderly configuration for the storage of supplies, includingexpirationdatesand sufficient levels of the required supply

• Monitor and report inventory requirements needed for daily operation

• Maintain and comply with DEA regulations of controlled substances

• Maintain a safe and clean working environment by complying with procedures, rules, and regulations

• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patientforms/paperwork (i.e. FLMA)

• Facilitate communication as needed betweenthepatient, medical staff andthe patient’spharmacy, including arranging medication deliveries

• Ensure accuracy of patient pharmacy information in the medical record

• Assist in coordination ofinternal andexternal referrals forspecialty services care

ClinicianSupport

• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.

• Coordinate with clinicians pertaining to any additional patient questions.

Required Skills/Abilities:

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.

• Ability to work independently and as a team member.

• Strongcommunication skills, both written and verbal.

• Proficient in using Computer Software Applications (Microsoft Office & EMRs)

• Comfortable handling sensitive and confidential Information (HIPAA)

• Current BLS Certification

• Understanding of documentation standards

Education and Experience:

• Certified Medical Assistant

• High School or equivalent required, associates/bachelor’s degree preferred.

• 1+ years ofexperiencein healthcare operations, customer service, or similar role or setting preferred.

Professionalism and Decision-making Responsibilities:

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.

• Build Relationships: Establish and maintain positive working relationships with others internally and externally to achieve the organization's goals.Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

• Growth Mindset: Actively look for ways to improve processes/performance. Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem.

• Flexibility and Adaptability: Willingness to be flexible in responsibilities and easily adapt to the company's needs.

• Organization & Attention to Detail: Set priorities, develop a work schedule,monitor progress towards goals, and track details, data, and information. Understand the need for accurate information in data entry and communication with patients/clients and staff.

• Conflict Resolution:Work cooperatively and effectively with others to resolve problems and express disagreements in a way that does not attack/disparage others or impact patient care.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperception,and the ability to adjust focus.

Location:

• 100% Onsiteat a LifeStancePractice Location

Compensation:

• Base Salary:Competitivehourly ratebased on tenure, experience, & market / geography

• Bonus:Semi-Annual bonus based on performance in an assigned campaign / initiative

• Paid Time Off (PTO):Time Away with Pay (TAWP)

$23.50 - $27 an hour

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

About LifeStance Health

LifeStance is a national provider of mental healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its clinics nationwide and through its digital health telemedicine offering. The company employs psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists throughout the US.

LifeStance Health is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.

Our values:

Belonging: We cultivate a space where everyone can show up as their authentic self.

Empathy: We seek out diverse perspectives and listen to learn without judgment.

Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

One Team: We realize our full potential when we work together towards our shared purpose.

If you elect to interact with us via our website, please only use www.lifestance.comorwww.careers.lifestance.com. Additionally, our recruiters utilize email addresses with [e-mail]. Other websites and domains are not affiliated with LifeStance Health and may represent threats to your data security.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contactour Human Resources Team at [e-mail] by calling [phone].Please note:This contact is intended solely for accommodation requests. Inquiries regarding applications,resumes and applicant statusshould not be sent to this email addressas they will not be reviewed or responded to. To apply for a position, please use our officialcareers page.