Behavioral Health Liaison: Community Care Navigator

Greater Lawrence Family Health Center, Inc.; Lawrence (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement

Comprehensive benefits package

Job summary

Greater Lawrence Family Health Center, Inc. seeks a Behavioral Health Liaison to bridge patients and Behavioral Health Services, coordinating referrals, authorizations, scheduling, and follow-up within GLFHC's BH program.

You will act as a patient advocate, identify gaps in care, and maintain resources for diverse populations while collaborating with PCPs, therapists, and social workers to improve access and outcomes.

Qualifications

• Certificate in Human Services or related field (in psychology, social work, community health worker, etc.)
• Strong interpersonal and communication skills.
• Knowledge of behavioral health services and resources.
• Cultural competence and the ability to work effectively with diverse populations.
• Three (3) + years' experience of direct patient care experience
• Bilingual/bicultural - Spanish and English
• Functional capability to work with Word documents and Excel spreadsheets
• Ability to multi-task
• Reliable and dependable
• Strong problem-solving and critical thinking skills
• Strong teamwork and collaboration: The ability to work collaboratively with other healthcare professionals, including therapists, medical providers, and social workers, is essential for providing comprehensive care.

Responsibilities

• Serves as communication liaison between GLFHC and mental health resources in the community.
• Assists the patients referred to mental health services through the healthcare system by acting as a patient advocate and navigator.
• Conducts data reporting to identify gaps in care or services and conducts patient outreach to facilitate follow up care or services. Maintain an actualized database of community mental health resources.
• Process internal referrals from primary care clinicians to onsite mental health services.
• Review of health insurance status and complete health insurance preauthorization, determination of appropriate services/service provider, and scheduling of visit.
• Supports patient in preparing for and making behavioral appointments.
• Tracks behavioral appointments and develops and implements appointment reminder strategies.
• Coordinates with Behavioral Health Specialists in the development of a comprehensive care plan.
• Provides follow-up from office visits or telephone calls for non-clinical issues.

Skills

Interpersonal communication

Bilingual: Spanish & English

Cultural competence

Multitasking

Problem-solving

Teamwork

MS Word / Excel

Direct patient care experience

Organizational skills

Education

Certificate in Human Services or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Greater Lawrence Family Health Center, Inc. seeks a Behavioral Health Liaison to bridge patients and Behavioral Health Services, coordinating referrals, authorizations, scheduling, and follow-up within GLFHC's BH program.

You will act as a patient advocate, identify gaps in care, and maintain resources for diverse populations while collaborating with PCPs, therapists, and social workers to improve access and outcomes.