Behavioral Health Lead & Operations Manager

Coquille Indian Tribe; Eugene (OR); On-site; USD 93,000 - 116,000; Full time

Job summary

Coquille Indian Tribe in Eugene, Oregon seeks a Behavioral Health Manager to lead administrative and direct client care functions within a tribal health setting. This blended role supervises staff, coordinates scheduling, and ensures policy adherence while maintaining a direct behavioral health caseload.

The position requires a Master’s degree and Oregon licensure, with trauma-informed, culturally responsive care, strong leadership, teamwork across disciplines, and occasional program-related

Qualifications

• Master’s degree in counseling, social work, psychology, behavioral health, public health, healthcare administration, or a related field.
• Minimum of three (3) years of progressively responsible experience in behavioral health, substance use disorder treatment, integrated healthcare, community health, Tribal health, or closely related healthcare setting.
• Current Oregon behavioral health licensure (LPC, LCSW, LMFT, or equivalent) required. Knowledge of behavioral health operations, clinical documentation standards, confidentiality, mandated reporting, crisis response, trauma-informed care, and culturally responsive service delivery.
• Experience working with multidisciplinary teams, including therapists, case managers, peer support staff, substance use treatment staff, administrative staff, and/or integrated behavioral health providers.
• Minimum of one year of supervisory, lead, program coordination, or team management experience.
• Current and valid Oregon driver’s license in good standing is required with no insurability restrictions from the Tribe’s insurance carrier.

Responsibilities

• Serve as the first point of contact for routine staff questions and provide day-to-day operational support by addressing workflow issues, scheduling and staffing needs, leave requests, training coordination, and coverage needs to ensure continuity of behavioral health services.
• Monitor staffing levels and service coverage to ensure continuity of care, proactively address scheduling gaps and operational challenges, and communicate concerns or resource needs to the Behavioral Health Executive Director.
• Support onboarding and orientation for new behavioral health staff.
• Coordinate and provide training to staff on department workflows, documentation standards, scheduling processes, referral pathways, crisis response procedures, confidentiality requirements, and team communication norms.
• Identify training needs and support professional development plans in collaboration with the Behavioral Health Executive Director.
• Provide ongoing staff support, coaching, guidance, and performance feedback while promoting accountability, professional development, and adherence to department expectations.
• Monitor and address staff performance and workplace concerns related to attendance, documentation timeliness, communication, professionalism, interpersonal relationships, and adherence to department expectations while providing appropriate coaching, feedback, and escalation when needed.
• Promote a healthy and accountable team culture through respectful communication, collaboration, psychological safety, and shared responsibility for patient care.
• Ensure staff understand and follow department policies and procedures, including crisis response, mandated reporting, documentation timelines, confidentiality, client communication, no-show procedures, referrals, and care coordination expectations.
• Escalate significant personnel concerns, clinical concerns, ethical issues, safety concerns, compliance risks, or unresolved operational barriers to the Behavioral Health Executive Director in a timely manner.
• Maintain a direct client care caseload appropriate to licensure, scope of practice, program needs, and department capacity.
• Provide behavioral health screening and assessments, individual counseling, group therapy services, crisis intervention and stabilization, substance use treatment services, integrated behavioral health services, care coordination, consultation, treatment planning, case management, and discharge planning as appropriate.
• Deliver services that are trauma-informed, culturally responsive, client-centered, and consistent with applicable ethical, legal, regulatory, and organizational standards.
• Complete accurate, timely, and thorough clinical documentation in accordance with department expectations, payer requirements, accreditation standards, and organizational policy.
• Participate in case consultation, team meetings, care coordination, and interdisciplinary communication as needed to support client care and continuity of services.
• Respond to client care needs, crisis situations, and program priorities within scope of role and licensure, exercising sound clinical judgment and practicing within the scope of professional licensure and organizational policies.

Skills

Leadership

Communication

Organization

Problem-solving

Confidentiality

Cultural sensitivity

Team collaboration

Judgment

Client care

Supervision

Education

Master's degree in counseling, social work, psychology, behavioral health, public health, healthcare administration, or a related field

Job description

Coquille Indian Tribe in Eugene, Oregon seeks a Behavioral Health Manager to lead administrative and direct client care functions within a tribal health setting. This blended role supervises staff, coordinates scheduling, and ensures policy adherence while maintaining a direct behavioral health caseload.

The position requires a Master’s degree and Oregon licensure, with trauma-informed, culturally responsive care, strong leadership, teamwork across disciplines, and occasional program-related