Behavioral Health Integration Care Coordinator

Akron Children's Hospital; Liberty Township (OH); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Akron Children's Hospital in Ohio is seeking a Care Coordinator to serve as a liaison for behavioral health patients and families in ACHPS clinics. The role combines in-person support with remote care to coordinate services across the treatment team.

You will triage at-risk patients, participate in case conferences, monitor progress with evidence-based tools, and help navigate levels of care while addressing barriers to engagement and education.

Qualifications

• Education: High School diploma or equivalent required.
• 2–4 years of relevant healthcare experience; a Bachelor's degree can substitute.
• Proficiency in Electronic Health Records and MS Office is preferred.
• Excellent communication and organizational skills are essential.

Responsibilities

• Identify and triage patients at acute risk of suicide and arrange transportation to crisis services.
• Participate in regularly scheduled case conferences to coordinate and co-develop treatment plans with team members.
• Use evidence-based tools to monitor symptoms and maintain a registry tracking progress and identify patients not improving.
• Assist with navigation between levels of care within Behavioral Health (primary care BH, Specialty OP, PHP, IOP, PIRC).
• Work with family to arrange behavioral health appointments and address barriers to engagement, including motivational interviewing as needed.
• Provide education about behavioral health conditions and support medication treatment as indicated.
• Assess social determinants of health and coordinate with school health or community organizations as needed.
• Document in medical records.
• Work effectively with patients and families from diverse backgrounds.
• Other duties as assigned.

Skills

Multidisciplinary teamwork

Communication skills

Problem solving

Organizational skills

Education

High School diploma or equivalent

Bachelor's degree substitution for experience

Tools

EHR proficiency

MS Office

Job description

Full-Time: 40 Hours Per Week1st Shift: 8am - 4:30pmMonday - FridayLocation: Remote w/Onsite Requirements as Needed

Summary:

This position will serve as a coordinator of care for patients and families with behavioral health needs identified in Akron Children Hospital Pediatric Clinics (ACHP). The Care Coordinator will work with both the patients and families as well as the entire treatment team to assess the needs, aid with coordinating care to address these needs and monitor progress. Services will be provided in person and remotely to allow for cross coverage of multiple ACHPS.

Responsibilities:

1. In conjunction with Primary Care Provider, identify and triage patients who are at acute risk of suicide and arrange for transportation to appropriate crisis services.
2. Participate in regularly scheduled case conferences to coordinate and co-develop treatment plans between team members including PCPs, psychiatry and other providers.
3. Use evidenced-based tools to monitor symptoms and maintain a registry that tracks treatment progress which includes assisting with identifying patients who are not making expected improvements and aid with coordinating appropriate care.
4. Assist with navigation between levels of care within Behavioral Health (primary care BH, Specialty OP, PHP, IOP, PIRC)
5. Work with family to arrange for behavioral health appointments and identify barriers to engagement in treatment and engage in problem solving to address barriers. Conduct basic motivational interviewing interventions to assist in addressing barriers.
6. Provide education about behavioral health conditions to the patients and families and support medication treatment as indicated.
7. Assess for social determinants of health and support referrals. To aid with this, coordinate/collaborate with school health or other community organizations as needed.
8. Document in medical record
9. Works effectively with patients and families of diverse backgrounds.
10. Other duties as assigned.

Other information:

Technical Expertise

1. Experience working with multidisciplinary teams.
2. Proficiency in Electronic Health Record computerized documentation is preferred.
3. Experience in healthcare is preferred.
4. Excellent communication skills, both verbal and written, coupled with strong listening skills.
5. Strong organizational skills with the ability to multi-task, as well as anticipate and resolve problems.
6. Proficiency in MS Office (Outlook, Excel, Word, Power Point) or similar software is required.

Education and Experience

1. Education: High School diploma or equivalent is required.
2. Licensure: n/a
3. Certification: n/a
4. Years of relevant experience: 2-4 years' experience. A bachelor's degree in a related field can be substituted for years of experience.
5. Years of supervisory experience: none

Full Time

FTE: 1.000000

Status: Remote