Behavioral Health Integrated Services Supervisor - Medical Social Work

Trinity Health MI; Ann Arbor (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Trinity Health MI in Ann Arbor is seeking a Behavioral Health Integrated Services Supervisor (BHISS) to oversee operationalizing integrated services across IHA practices and divisions. Under the Program Manager, the BHISS will supervise workforce and support capacity to ensure high-quality patient care.

The role includes onboarding, training, coaching, process improvement, and workflow redesign to optimize efficiency and provider satisfaction.

Responsibilities

• Oversee supervision and clinical support of integrated services staff.
• Coordinate onboarding, training, coaching, and workflow redesign.
• Monitor staff productivity and billing optimization for efficiency.
• Develop educational materials and ensure high-quality patient care across practices.

Job description

Description

Under the direction of the Program Manager, the Behavioral Health Integrated Services Supervisor (BHISS) is responsible for operationalizing integrated services support across multiple IHA practices and divisions. Main responsibilities include development, coordination, and direct supervision and clinical support of workforce, scaling integrated services across additional medical offices, and assuring high quality patient care. The BHISS supports with patient care as needed to support capacity needs within the team.

Employment Type

Full time

Shift

Description

Under the direction of the Program Manager, the Behavioral Health Integrated Services Supervisor (BHISS) is responsible for operationalizing integrated services support across multiple IHA practices and divisions. Main responsibilities include development, coordination, and direct supervision and clinical support of workforce, scaling integrated services across additional medical offices, and assuring high quality patient care. The BHISS supports with patient care as needed to support capacity needs within the team.

The BHISS supports the integration of medical social workers through onboarding, training, coaching, process improvement and problem solving support, and workflow redesign for optimization and efficiency. This position develops and updates educational materials based on emerging needs relevant to clinic and division needs to ensure integrated services support is effective and for provider satisfaction.

The Behavioral Health Integrated Services Supervisor (BHISS) has supervisory responsibility for the integrated services staff. Responsibilities include assessing team competency, evaluating staff productivity and billing optimization, monitoring and evaluating the aggregate work of the integrated services team and assuring quality patient care. This position trains, mentors and supervises integrated services staff. The BHISS collaborates on the development of an infrastructure that assures comprehensive patient support and promotes quality and efficiency in the delivery of health care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.