Behavioral Health Intake Coordinator (Nights)

The University of Kansas Health System; United States; On-site; USD 52,000 - 70,000; Full time

Job summary

The University of Kansas Health System, Marillac Campus seeks an experienced Behavioral Health Intake Coordinator (Nights) to welcome and streamline access to inpatient services. You will establish encounters, collect essential information, and coordinate admissions while delivering exceptional customer service during crises.

Collaboration with clinical teams and adherence to confidentiality are essential. Qualifications include a Bachelor’s degree in human behavior or related field and a High

Qualifications

• Bachelor's degree required with emphasis on human behavior, child development, family intervention or related fields.
• High school diploma required; Bachelor’s preferred as stated in job posting.

Responsibilities

• Acts as initial contact for inquiries about inpatient psychiatric hospitalization.
• Collects demographic, parent/guardian and guarantor information; basic clinical information.
• Coordinates inpatient registrations in a timely manner.
• Collaborates with nursing, physicians, milieu managers, and clinicians.
• Performs bed management with nursing and youth care managers.
• Ensures accuracy of demographic and insurance information in the system.
• Explains facility policies and obtains consent/insurance forms when appropriate.
• Maintains confidentiality and adheres to policies and procedures.
• Performs other duties or projects as assigned by management.

Skills

Critical thinking

Crisis intervention

Interpersonal skills

Technical skills

Education

Bachelor's Degree in human behavioral science

High School Diploma

Job description

Position Title Behavioral Health Intake Coordinator (Nights) Marillac Campus

Position Summary / Career Interest

The Behavioral Health Intake Coordinator facilitates a welcome and easy access to The University of Kansas Health System, Marillac Campus intake and admission process. They are responsible for establishing an encounter for any patient who meets the guidelines for assessment while providing excellent customer service. Candidates must be able to maintain empathy towards families and children in crisis and interact professionally with both internal and external providers.

Responsibilities and Essential Job Functions

• Demonstrates competence in the areas of critical thinking, crisis intervention, interpersonal relationships, and technical skills.
• Maintain Safety Crisis Management certification.
• Demonstrates high verbal and written communication skills.
• Serves as the initial point of contact for those inquiring about acute inpatient psychiatric hospitalization.
• Provide information regarding program details and basic expectations from inpatient admission.
• When a new patient arrives at the hospital, the patient services representative is responsible for collecting demographic information, parent or guardian information, contact information, and guarantor information as well as basic clinical information regarding reason for referral.
• Responsible for coordinating all inpatient registrations in a timely manner.
• Collaborates with nursing staff, physicians, milieu managers, clinical assessors, therapists and utilization review.
• In conjunction with nursing and youth care managers, performs bed management.
• At the appropriate time, obtains identification to assure accuracy of demographic and insurance information.
• Enters information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number.
• Explains facility policies and ensures patient and/or guardian understands and signs the consent and insurance forms at the appropriate time.
• Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
• Possesses knowledge of administrative policies and departmental procedures.
• Attends and actively participates in any staff training or education which relates to their position and would contribute to their knowledge.
• Responsible for other duties or projects, which are assigned by Management. These may include special projects, patient supervision, scanning, data retrieval and other duties as instructed.
• Coordinates, communicates, and assists in monitoring work flow and work tasks necessary to manage fluctuating volumes.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree
• High School Graduate
• Preferred Education and Experience Bachelors Degree Bachelor Degree in human behavioral science which includes development of human behavior, child development, family intervention techniques, diagnostic measures or therapeutic techniques, such as social work, psychology, sociology, guidance & counseling and child development

Time Type: Full time

Job Requisition ID: R-55220

Important information for you to know as you apply

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail]. Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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About The University of Kansas Health System

As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.