Behavioral Health Intake and Outreach Coordinator

NorthPoint Health & Wellness Center; Minneapolis (MN); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical, Dental and Vision Coverage

Employer Paid Basic Life Insurance

Short-Term and Long-Term Disability

Job summary

NorthPoint Health & Wellness Center in Minneapolis seeks a Behavioral Health Intake and Outreach Coordinator to manage referrals, conduct intakes, and handle registrations and insurance activities. The role includes scheduling services and documenting all care, with outreach to adults and families in North Minneapolis and nearby communities.

Strong communication, bilingual abilities, and a commitment to equity are essential as you connect diverse populations with behavioral health services and

Qualifications

• Bachelor's Degree in Social Work, Psychology, or a related field.
• At least 1 year of experience with diverse populations including African American, Indigenous, and LGBTQIA+ communities.
• 1 year experience presenting information to individuals and/or groups; comfortable with public speaking.
• Excellent verbal, written, and interpersonal communication in a multi-cultural environment.
• Proficient in MS Word, MS Excel and computer tracking database.
• Valid Minnesota driver's license with good driving record and current insurance.
• Bi-lingual in Hmong, Somali or Spanish is a plus.
• Flexibility to work some evening and weekend hours.

Responsibilities

• Manage referrals to the Behavioral Health Department from internal and external partners and self-referrals.
• Follow up on each referral and complete intake for behavioral health services.
• Complete registration and insurance activities, schedule appointments, and document all services.
• Provide outreach to adults and families in North Minneapolis and surrounding communities.

Skills

Public speaking

Multicultural communication

Interpersonal skills

Education

Bachelor's Degree in Social Work or related field

Tools

Microsoft Word

Microsoft Excel

Tracking database

Job description

Overview:

The mission of NorthPoint Health & Wellness Center's (NorthPoint) is to create a healthier community. Three pillars provide the foundation for serving the North Minneapolis community: Whole-Person Integrated Care, Building Community Well-Being and Health Equity.

Whole-Person Integrated Care

NorthPoint offers a continuum of social and health services that integrates medical, dental, and behavioral health with human services to improve quality of life. We strive to serve our community by addressing the physical, behavioral, social, and spiritual aspects of health in culturally responsive and trauma-informed ways.

Building Community Well-Being

A community's sense of well-being includes social, economic, environmental, cultural, and political conditions identified by the members of a community as essential for them to "flourish and fulfill their potential." To build and nurture community well-being, we must understand that population we serve to improve their health, safety, and access to the services they need.

Health Equity

NorthPoint is committed to health equity that requires valuing everyone. We strive to reduce the social, economic, and health inequities experienced by the community and the people we serve. We work with community partners to support people in reaching their full health potential.

General Job Statement:

The Behavioral Health Intake and Outreach Coordinator is responsible for managing referrals made to the Behavioral Health Department by both internal and external partners as well as patients who may self-refer. The staff will be responsible for following up on each referral received, completing an intake for behavioral health services, completing registration and insurance activities, scheduling an appointment, and documenting all services provided. The staff member will also provide outreach to adults and families residing in North Minneapolis and surrounding communities who may benefit from behavioral health services.

Minimum Qualifications:

• Bachelor's Degree in Social Work, Psychology, or other similar field, required.
• Minimum experience of 1-year working with diverse populations including, but not limited to, African American, Indigenous, and LGBTQIA+ communities.
• 1-year experience presenting information to individuals and/or groups. Must be comfortable and competent with public speaking.
• Excellent verbal, written, and interpersonal communication skills working with a multi-cultural environment.
• Proficient in MS Word, MS Excel and computer tracking database.
• Valid Minnesota driver's license with good driving record, reliable vehicle with current insurance and ability to meet NorthPoint's insurance criteria.
• Bi-lingual in Hmong, Somali or Spanish, a plus.
• Flexibility to work some evening and weekend hours

Benefits and Perks:

Our workforce reflects the community we service, and we work hard to embrace diversity, inclusion, equity, and belonging. The organization encourages everyone at NorthPoint to bring their authentic selves to work every day. We offer a variety of programs and family-friendly benefits to all of our employees.

• 401(k) Retirement Plan
• Medical, Dental and Vision Coverage
• Employer Paid Basic Life Insurance Policy, Short-Term and Long-Term Disability Coverage

The passion and dedication of our employees makes NorthPoint a great place to work!