Behavioral Health Director

North Carolina Community Health Center Association; Ahoskie (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Roanoke Chowan Community Health Center seeks a Behavioral Health Director to lead integrated BH and substance use care within a primary health clinic, directing clinical protocols and multidisciplinary collaboration.

You will supervise clinicians and work with teams to improve patient outcomes, staff development, and program quality across our service sites.

Qualifications

• Master’s degree in psychology, social work or related human services field is required.
• Full certification and licensure in psychology, social work or counseling field is required.

Responsibilities

• Establish integrated BH strategy and program aligned with RCCHC mission and goals.
• Develop and maintain screening tools and monitor utilization.
• Provide clinical leadership in creating protocols for integrated care.
• Supervise BH staff and advise on clinical cases as needed.
• Collaborate across departments and external partners for training and process improvement.
• Participate in Quality Improvement activities and grant management.
• Support staff in improving population health outcomes.

Skills

Initiative and judgment

Situation analysis

Interpersonal relationships

Planning and prioritizing

Policy & discretion

Problem solving

Reporting & documentation

Education

Master’s Degree in Psychology, Social Work or related human services field

Tools

Microsoft Office Suite

Job description

Direct Reports: Licensed Clinician, Integrated Care Specialist(s) and Behavioral Health Care Manager(s)

Workgroup(s):

Work Status: Hybrid

Salary Range:

Stipend(s): None

Status: Exempt

Summary of Position

The Behavioral Health Director effectively manages Behavioral Health (BH) and Substance use (SU) treatment, referral/coordination of care for adult, adolescent, and children within an integrated primary health care clinic. This position will function as part of a multi-disciplinary team. The Behavioral Health Director will model behaviors consistent with the published values and the Code of Conduct of Roanoke Chowan Community Health Center (RCCHC).

RCCHC Mission, Vision and Values

Mission: Great care for every one every day.

Vision: Striving to be the primary healthcare provider, dedicated to and supported by the people we serve.

Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)omitted

Population Served

Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.

Minimum Qualifications

• Minimum three (3) years of experience working in a primary care office setting
• Valid NC or VA Driver’s License. Must be able to travel to and work at all sites
• Working knowledge of the current Diagnostic and Statistical Manual (DSM) of Mental Disorders
• Working knowledge of behavioral medicine and evidence-based treatments for medical and co-morbid BH, SU conditions
• Working knowledge of clinical and service related support needs of BH and SU in order to make clinical treatment decisions as well as to provide consultation and advice to other providers.
• Possess high level of diplomacy and discretion to effectively negotiate and resolve issues with minimal assistance
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Teams)
• Possess effective verbal and written communication skills

Education: Master’s Degree in Psychology, Social Work or related Human Services field required

Experience

• Bilingual preferred but not required
• Must have reliable transportation and a valid North Carolina driver’s license.
• Individuals must have the ability to establish and maintain effective and cordial working relationships with state and local agencies, growers, and other employees, and clients involving frequent and difficult negotiation and interaction.
• Must be willing to travel within service area as needed and to work away from the office from noon to late evenings most weeknights at farmworker camps or other locations.

Certification(s)/Licensure: Full Certification and Licensure in Psychology, Social Work, or other Counseling field required. Must be active.

Knowledge

• Knowledge of the socioeconomic living conditions of the population served by the program

Skills

• Skill in exercising a high degree of initiative, judgment, and discretion.
• Skill in analyzing situations accurately and taking effective action.
• Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community.
• Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives.
• Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.
• Skill in identifying and resolving problems.
• Skill in developing comprehensive reports.

Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manual
• Ability to write reports and correspondence
• Ability to communicate effective before groups, individuals and organizations
• Ability to interview farm workers with tact and to demonstrate cultural sensitivity
• Ability to apply concepts of basic math in accounting, operate basic office equipment, word processing, spreadsheet and general computer skills

Essential Functions

• Establishes a comprehensive integrated BH strategy and program that supports RCCHC’s mission, strategy, vision, values, and goals
• Develop and maintain appropriate screening tools and track utilization
• Provide clinical leadership in the development of clinical protocols for integrated care
• Develop functional strategies, workflows, and procedures promoting integrated BH care
• Supervise clinical and administrative staff, including consultation with clinical staff on cases
• Work collaboratively and effectively with team members to develop processes, protocols, analyze data, and solve problems
• Provide coaching and hands-on supervision as needed with all BH staff. Works with staff in cases requiring corrective or disciplinary action and performance improvement planning
• Evaluate staff performance and identify areas of training needed
• Collaborate with internal departments and external agencies to facilitate training
• Provide guidance and education to patients, families and staff about self-care, prevention and treatment enhancement techniques
• Coordinate, monitor, analyze, and report on the RCCHC’s BH program, identifying problems related to patient services and make recommendations for improvement
• Actively participate in Quality Improvement (QI) activities
• Contributes to the development and management of grants related to integrated BH
• Work with patients to reduce health-risk behaviors and increase health enhancing behaviors
• Monitor and improve population health outcomes
• Assist in the detection of at-risk patients and develop plans to prevent further psychological or physical deterioration
• Promote community collaboration with integrated BH and primary health care services through participation in community forums
• Participate as an active member of the Leadership team
• Participate in strategic planning and compliance
• Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation