Behavioral Health CQI Lead

Voluntary Protection Programs Participants' Association, Inc.; Decatur (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Claratel Behavioral Health in DeKalb is seeking a Quality Improvement Specialist to lead CQI efforts across programs, ensuring person-centered, data-driven improvements that align with accreditation standards.

You will monitor performance, facilitate cross-functional teams, and drive action plans; the role emphasizes stakeholder engagement, policy updates, and continuous staff development in a mission-driven, supportive environment.

Qualifications

• Bachelor’s degree in the specified fields.
• 3–5 years in a similar role in human services or behavioral health.
• Master’s degree in related fields preferred.
• Knowledge of community behavioral health system and regulations.
• Strong analytical and data-driven mindset.
• Ability to coordinate quality improvement activities.

Responsibilities

• Drive CQI by coaching staff on effective QI methods, tools, and best practices to enhance service delivery and program outcomes.
• Monitor and measure performance through data collection, analysis, and reporting, providing actionable insights to leadership and program teams.
• Align programs with service standards by reviewing guidelines and collaborating with staff to optimize workflows and maintain fidelity to service intent.
• Ensure service excellence by conducting regular Quality Service Visits, facilitating internal audits, and preparing for external reviews/surveys.
• Elevate stakeholder engagement through structured satisfaction surveys, feedback loops, and targeted improvements based on data trends.
• Identify and address areas for improvement by initiating internal quality improvement plans, leading cross-functional workgroups, and facilitating problem-solving sessions.
• Strengthen compliance by drafting and submitting corrective action plans in response to audits, reviews, or investigations.
• Champion accreditation and certification readiness through preparation, coordination, and follow-up on quality-focused reviews and fidelity monitoring.
• Shape organizational policy by partnering with committees to develop, refine, and update policies and procedures.
• Engages in ongoing professional development and maintain role-specific certifications
• Advance the agency mission by supporting strategic initiatives and contributing to special projects that enhance organizational impact.

Skills

Analytical Skills

Communication Skills

Collaboration

Project Management

Data Analysis Proficiency

Education

Bachelor’s Degree in Business Administration, Non- Profit Management, Public Administration, Psychology, or related field

Job description

Claratel Behavioral Health in DeKalb is seeking a Quality Improvement Specialist to lead CQI efforts across programs, ensuring person-centered, data-driven improvements that align with accreditation standards.

You will monitor performance, facilitate cross-functional teams, and drive action plans; the role emphasizes stakeholder engagement, policy updates, and continuous staff development in a mission-driven, supportive environment.