Behavioral Health Coordinator

Pacific Health Group; California (MO); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading health care organization is seeking a Behavioral Health Patient Coordinator to facilitate patient intake processes and manage scheduling while ensuring seamless care. This full-time remote position requires a high school diploma, strong organizational skills, and proficiency in Microsoft Office and Google Workspace. Join a compassionate team where your contributions will impact community well-being.

Qualifications

• Minimum of 2 years of office experience, preferably in healthcare.
• Fluent in English; bilingual (English/Spanish) highly desirable.
• Demonstrated ability to maintain confidentiality.

Responsibilities

• Conduct screening and triage processes to determine patient service needs.
• Manage incoming calls and schedule client appointments.
• Collaborate with clinical and administrative staff to enhance patient experience.

Skills

Organizational skills

Problem-solving

Communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

Job Details

Job Location: Remote, CA

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Job Category: Health Care

Description

Behavioral Health Patient Coordinator

Company: Pacific Health Group

Position Overview: The Behavioral Health Patient Coordinator serves as the first point of contact for individuals and families seeking behavioral health services. This role requires strong interpersonal and organizational skills, patience, problem-solving capabilities, and the ability to manage crisis situations effectively. The coordinator will facilitate patient intake processes, manage scheduling, verify insurance details, and coordinate closely with clinical and administrative teams to ensure seamless patient care.

Key Responsibilities:

• Conduct screening and triage processes to determine patient service needs.

• Manage incoming calls, schedule client appointments, and handle callback requests efficiently.

• Verify patient insurance eligibility and accurately record information.

• Perform comprehensive data entry related to pre-admission, including referral reasons and patient history.

• Collaborate closely with clinical, managerial, and administrative staff to enhance daily operations and patient experience.

• Identify urgent or complex cases, coordinating clinical reviews when necessary.

• Maintain strict confidentiality regarding clinical and administrative information, adhering to company policies.

• Regularly update and manage scheduling systems.

• Fulfill other duties as assigned by management.

Key Relationships:

• Reports to Behavioral Health Support Manager.

• Regular interaction with patients, Director of Behavioral Health, Chief Clinical Officer, administrative staff, and fellow Patient Coordinators.

• Coordination with external healthcare regulatory agencies to remain informed on health standards and regulations.

Why Join Pacific Health Division: Pacific Health Division is committed to excellence in patient care, fostering a supportive environment where your contributions directly impact the well-being of our community.

Apply today to become a valuable member of our compassionate and dedicated team!

Qualifications

Qualifications:

• High School Diploma or GED required.

• Minimum of 2 years of office experience, preferably in healthcare or behavioral health settings.

• Fluent in English; bilingual (English/Spanish) highly desirable.

• Strong computer proficiency, particularly with Microsoft Office (Word, Excel) and Google Workspace (Gmail, Google Sheets).

• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.

• Outstanding verbal and written communication skills.

• Demonstrated ability to maintain confidentiality.

• Excellent customer service skills with patients, staff, and external contacts.