Behavioral Health Clinical Crisis Supervisor- Emergency Department

Baystate Health; Holyoke, Northern (MA, KY); Hybrid; USD 71,427 - 97,000; Full time

Benefits offered by this job

High-quality, low-cost medical, dental and vision insurance

Generous PTO – up to 25 days in the first year

403b retirement company match

Continuing education support

Wellbeing programs

Job summary

Baystate Health is looking for a Behavioral Health Clinician II to provide psychotherapeutic treatment to children and families impacted by trauma. Responsibilities include conducting assessments and collaborating on treatment plans with various providers.

Candidates must have a master's in social work or mental health counseling and be licensed in Massachusetts. The position offers competitive compensation and benefits, including medical insurance and generous paid time off.

Qualifications

• Master's degree in social work or mental health counseling required.
• LICSW or LMHC certification active in Massachusetts required.
• Minimum of three years clinical experience in a healthcare or social services setting required.

Responsibilities

• Provide psychotherapeutic treatment to assigned population.
• Conduct intakes to obtain patient history information.
• Collaborate on treatment plans with internal and external providers.

Skills

Clinical assessment

Evidence-based psychotherapy techniques

Excellent interpersonal skills

Cultural competence

Education

Master's in Social Work or Mental Health Counseling

Job description

Job Overview

Under the direction of the Clinical Program Manager, Practice Manager, and Medical Director, the Behavioral Health Clinician II (BHC‑II) provides clinical services to children, adolescents, and their families who have experienced trauma, including child abuse, sexual assault or exploitation, exposure to violence, and/or traumatic grief. The BHC‑II demonstrates a master’s‑level knowledge of developmental stages, personality structure, behavioral health diagnoses, current treatment modalities, therapeutic processes, ethical guidelines, and a trauma‑informed approach to care. The grant is scheduled to expire on 2028-02-03.

SCHEDULE

• 40‑hr/week position
• Monday – Friday

LOCATION

• Family Advocacy Center, 300 Carew Street, Springfield, MA

QUALIFICATIONS

• Master’s in Social Work or Mental Health Counseling (required)
• Certification(s):
  • LICSW, or LMHC, active in the State of Massachusetts (required)
• Minimum of three years of clinical experience in a healthcare or social services setting (5+ years preferred).
• Extensive hiring background checks conducted.

BENEFITS

• High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Adoption assistance
• Pet, home, auto and personal insurance
• Life insurance
• Work-life integration
• Reimbursement for a variety of wellbeing activities, including gym membership, personal trainer, massage and more

SUMMARY

The primary function of the BHC‑II is to provide psychotherapeutic treatment to the assigned population. Clinical responsibilities include conducting intakes to obtain patient history information, contributing clinical impressions, making preliminary diagnoses, and participating in the development of interdisciplinary assessment and treatment plans. Treatment often involves collaboration on multiple levels with both internal and external providers. The BHC‑II also participates in outreach and survivor-driven programming, and may have opportunities to become involved in education and training on trauma-related topics.

JOB RESPONSIBILITIES

• Provides developmentally informed and culturally sensitive treatment to patients and families.
• Evaluates patients to assess presenting problems, contributing history, and current mental status; provides comprehensive, age-specific assessments incorporating social, psychological, cultural, spiritual, environmental, and financial factors.
• Collaborates with the patient/family to develop behaviorally specific treatment plans with measurable goals.
• Provides therapeutic services to patients/families using evidence‑based modalities and approaches to facilitate optimal clinical outcomes. Utilizes Measurement‑Based Care tools as needed and directed by the Clinical Supervisor.
• Completes all documentation related to treatment in the clinical record according to established departmental standards and Joint Commission guidelines.
• Manages necessary documentation and provides required information to third‑party payers to secure reimbursement.
• Conducts meetings with families, significant others, and other service providers as needed and/or delineated in the treatment plan.
• Provides strategic information and input to the Practice Manager for service quality evaluation and program development. Contributes to performance improvement activities to support clinical practice advancement.
• Participates in teaching and academic activities, including supervision of social work interns and clinicians, when supported by the Clinical Supervisor, Practice Manager, or Medical Director.
• Participates in other special activities of the department as requested by leadership.
• Observes all health and safety requirements.
• Adheres to system and department policies, procedures, and applicable laws and regulations; meets departmental productivity standards, including timely submission of paperwork.
• Actively participates in departmental and program meetings, conferences, administrative meetings, training, program development, and special committees.
• Identifies appropriate professional development goals, maintains independent licensure with required CEUs, and contributes to the interdisciplinary care team while adhering to the profession’s Code of Ethics.
• This description covers essential functions; incumbents may perform related duties as assigned.
• Management has the right to add or change responsibilities at any time.

SKILLS AND COMPETENCIES

• Clinical assessment, brief, evidence‑based psychotherapy techniques, administration and interpretation of behavioral health screening instruments, and team-based collaboration skills.
• Knowledge of medical terminology and health care systems.
• Excellent interpersonal skills.
• Excellent written and oral communication skills.
• Knowledge base related to cultural competence issues.

EDUCATION

Masters Degree (Required)

CERTIFICATIONS

Licensed Family and Marriage Therapist – OtherOtherOther, Licensed Independent Clinical Social Worker – Other, Licensed Independent Clinical Social Worker – State of Massachusetts, Licensed Marriage and Family Therapist – other, Licensed Mental Health Counselor – Other, Licensed Mental Health Counselor – OtherOtherOther

COMPENSATION

Note: The compensation range(s) listed below represent the base salaries for all positions at a given grade across the health system. A new hire can expect a starting salary in the lower part of the range; actual salaries may vary depending on experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non‑exempt employees and based on assumed full‑time commitment for exempt employees.

Minimum – Midpoint – Maximum

$71,427.00 – $82,097.00 – $97,115.00

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Equal Employment Opportunity Employer