Behavioral Health Clinical Case Manager II - Evanston Hospital

NorthShore University HealthSystem; Evanston (IL); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Annual Incentive Plan

Shift/On-call Pay

Tuition Reimbursement

Free Parking

Health Savings Account Options

Retirement with Company Match

Paid Time Off and Holidays

Job summary

NorthShore University HealthSystem is seeking a Behavioral Health Clinical Case Manager II for Evanston Hospital. The role focuses on psychosocial assessments, treatment planning, and discharge coordination for inpatient psychiatric patients.

Responsibilities include managing a high-complexity caseload, crisis intervention, and leading discharge planning while ensuring regulatory compliance and quality care. Collaboration with teams and community providers is essential.

Qualifications

• Masters degree in Social Work or a recognized mental health field.
• LCSW/LCPC/LMFT/ PsyD/PhD license in Illinois required.
• 2 years of behavioral health experience minimum.

Responsibilities

• Conduct psychosocial assessments and independently develop treatment and discharge plans.
• Manage a full caseload of moderate to high complexity patients.
• Provide crisis intervention and evidence-based services in multiple settings.
• Lead discharge planning and resolve barriers to housing, insurance, and care access.
• Coordinate transitions of care across inpatient, outpatient, and community services.

Skills

Assessment

Case management

Crisis intervention

Discharge planning

Education

MSW or related field

Job description

Hourly Pay Range

$32.60 - $48.90 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Sign on bonus: N/A

• Position: Behavioral Health Clinical Case Manager II

• Location: Evanston Hospital

• Full Time/Part Time: Full Time

• Hours: Monday-Friday 8:00-4:30 pm

• Required Travel: no

What you will do

The Clinical Case Manager II functions as an independent practitioner providing comprehensive psychosocial assessment, treatment planning, and discharge coordination for patients in the inpatient psychiatric setting. This role manages a full caseload of moderate to high complexity patients, including those with co-occurring disorders, psychosocial barriers, and complex discharge needs. Working collaboratively with the interdisciplinary team, the Clinical Case Manager II is responsible for driving treatment planning, resolving barriers to discharge, and ensuring efficient transitions of care. This role demonstrates advanced clinical judgment in crisis intervention, therapeutic modalities, and systems navigation.

In addition to direct patient care, the Clinical Case Manager II contributes to the development of others by mentoring staff and supporting team-based problem solving. The role also participates in quality improvement initiatives and strengthens partnerships with community providers to enhance continuity of care.

Clinical Services

• Conduct comprehensive psychosocial assessments and independently develop, implement, and adjust individualized treatment and discharge plans.

• Manage a full caseload of moderate to high complexity patients, including those with co-occurring disorders, psychosocial instability, and discharge barriers.

• Provide crisis intervention and evidence‑based therapeutic services across individual, group, and family settings.

• Lead discharge planning efforts, proactively identifying and resolving barriers related to housing, insurance, legal status, and access to care.

• Coordinate complex transitions of care, ensuring continuity across inpatient, outpatient, and community‑based services.

• Ensure full compliance with regulatory, legal, and accreditation standards, including patient rights, mandated reporting, and documentation requirements.

• Independently manage court coordination and legal processes, ensuring accuracy and timeliness.

• Maintain high‑quality documentation that reflects clinical decision‑making and patient progress.

Interdisciplinary Collaboration

• Actively contribute to interdisciplinary team meetings, providing clinical insight and recommendations that influence treatment direction.

• Collaborate with internal and external providers to resolve care coordination challenges and improve discharge outcomes.

• Maintain and leverage strong community partnerships to support complex discharge needs.

Supervision

• Mentor and support onboarding of new staff, promoting competence in clinical care, documentation, and workflows.

• Provide clinical supervision to lower‑level staff, including oversight of documentation and evaluation of performance.

• Serve as a resource to peers for clinical and process‑related questions.

Professional Development/Community Education

• Participate in quality improvement, safety, and performance initiatives.

• Contribute to committees, task forces, or projects that support departmental goals.

• Maintain current knowledge of best practices and apply them to clinical work.

• Develops and delivers community education programs and workshops that increase awareness of behavioral health issues and available resources.

What you will need

• Education: Masters Degree in Social Work or Master's Degree in a recognized mental health field

• License : Current State of Illinois licensure with a minimum of four letters e.g. LCSW (Licensed Clinical Social Worker), LCPC (Licensed Clinical Professional Counselor), LMFT (Licensed Marriage and Family Therapist) or Clinical Psychologist (Psy D/Ph D).

• Certification: Current CPR Certification issued by either American Heart Association or Red Cross within 90 days of hire. CPI (Crisis Prevention Intervention) certification within 90 days of hire.

• Experience: Minimum of 2 years of experience in a behavioral health environment.

Benefits (For full time or part time positions)

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)

• Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)

• Incentive pay for select positions

• Opportunity for annual increases based on performance

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community‑connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.