Behavioral Health Case Manager

ZUFALL HEALTH CENTER INC; West Orange (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Zufall Health Center Inc. is seeking a Case Manager who collaborates with the care team to help patients access clinical and social services. You will address barriers such as finances, language, and insurance, and help coordinate referrals and transportation to appointments.

The role requires experience in a clinical setting, bilingual English/Spanish, and comfort navigating EMR systems. Local travel and occasional after-hours meetups may be required.

Qualifications

• Associates degree required; otherwise 3 years social services experience or 2 years patient-centered experience in an FQHC.
• Minimum 2 years clinical setting experience preferred.
• Experience with community service agencies.
• Proficient with Microsoft Office and EMR systems.
• Bilingual English/Spanish required.

Responsibilities

• Identify patients in need of services and communicate progress with providers.
• Familiar with hospital systems and psych medications; work in a fast-paced environment.
• Maintain active problem lists and document services provided.
• Follow up on missed appointments and reschedule as needed.
• Assist with transportation, translation, and other barriers to attending appointments.

Skills

Bilingual English/Spanish

Time management

Communication

Documentation

Team collaboration

Education

Associate degree

Tools

Microsoft Office

EMR system

Job description

Description

Reporting to the Behavioral Health Case Manager Coordinator, the Case Manager assists patients and their families in accessing appropriate clinical and social services. The Case Manager is a key member of the Care Team and focuses on needs and barriers (such as financial, cultural, language, insurance) that prevent patients from achieving healthy outcomes. Travel is expected to be local with required attendance at some community meetings. Work hours are regular business hours but may include some evenings or weekends as needed.

Essential Functions, Duties and Responsibilities

• Works as part of the Care Team to identify patients in need of services and communicates with provider as to progress.
• Familiar with hospital system e.g Epic or eCW. Familiar with Psych medications, working in a fast-paced environment
• Excellent time management skills
• Keeps an active problem list and tracks patients that have been referred. Documents level of services provided, and issues reports on a monthly basis.
• Follows up on missed appointments and reschedules as appropriate. Contacts patients that are overdue for visits.
• Ability to receive and provide feedback and communicate effectively with the team and superiors.
• Enters interventions and follow up plans in electronic medical record
• Assists patients with arrangements for transportation, translation, and other barriers to attending appointments
• Assists patients with completion of medical and prescription forms and requests to other providers and agencies
• Assists patients with applications to charity care at local hospitals, Medicaid, NJ Family Care and other benefits or insurances as appropriate
• Facilitates referrals for Zufall Health Center providers to refer patients into behavioral health and enabling services, including referrals to outside agencies and programs. Facilitates interchange of pertinent clinical information as per HIPAA guidelines to the Care Team and outside providers involved in the care of the patient
• Identify community resources and services that address barriers encountered by patients and their families and assist patients in accessing such services
• Acts as advocate for patients and their families with community organizations and other agencies
• Excellent knowledge of available community services and resources
• Some travel may be required between sites. Valid NJ State Driver’s license in good standing

Requirements

• Minimum associate’s degree. If no degree, a minimum of three years of social services related experience and pursuing a degree in a social services field or a minimum of two years of patient-centered experience in an FQHC and interest in pursuing a degree in a social services field.
• Minimum two years of experience in a clinical setting (Preferred)
• Experience working with community service agencies
• Knowledge of Microsoft Office, keyboarding, and use of electronic medical record
• Bilingual English/Spanish required