Behavioral Health Care Navigator

Peninsula Behavioral Health, WA; Port Angeles (WA); On-site; USD 33,000 - 37,000; Full time

Job summary

Peninsula Behavioral Health in Port Angeles, WA seeks a full-time Care Coordination professional to enhance treatment engagement and continuity of care. You will collaborate with outpatient teams, develop Individual Service Plans, and coordinate access to health, housing, and social services.

The role emphasizes coaching on skill development and running groups. Qualifications include a Bachelor's degree in a related field, WA driver’s license, and at least two years of relevant experience.

Qualifications

• Bachelor's Degree in Social Services, Psychology or related field.
• WA State Driver's License and eligible to be credentialed as a WA State Agency Affiliated Counselor

Responsibilities

• Collaborate with outpatient clinical teams to develop Individual Service Plans.
• Develop care coordination protocols with appropriate consent for release of information.
• Coordinate care across physical health, behavioral health, social services, housing, education, and employment.
• Obtain and document appointments with other entities in clinical records.
• Develop crisis plans with clients for psychiatric or substance abuse crises.
• Coordinate care to enhance treatment engagement and continuity of care.
• Coordinate transitional care between hospitals and community facilities.
• Engage clients across the lifespan focusing on skill development and access to resources.
• Provide ongoing assessment of clients' cognitive, emotional, physical and vocational needs.
• Address activities impacting behavioral health such as sleep, exercise, media, and nutrition.

Skills

Caseload management

Care coordination

Communication

Crisis planning

Documentation

Client education

Education

Bachelor's Degree in Social Services, Psychology or related field

Job description

Facility Location: Port Angeles, WA (not a remote position)

Pay Range: $24 to $27 per hour (DOE/DOQ)

Work Schedule: Full-time, 40 hours per week, Monday through Friday, with participation in a rotating Saturday schedule

Overview: Performs duties of Care Coordination that enhance treatment engagement and retention, reduce service duplication, strengthen relationships between clients and their care providers, align and maximize use of available resources, and facilitate monitoring follow-up and continuity of care. Additional services include providing coaching on skill development, running groups, and providing care management services. Assures that services are congruent with age, strengths, supports and cultural framework of the individual being served.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with members of the outpatient clinical teams to develop Individual Service Plans that address psychosocial needs and guide the focus of treatment.
• Develop care coordination protocols, sharing information between entities with appropriate consents for release of information.
• Coordinate care between entities to access high-quality physical health (both acute and chronic) and behavioral health care, social services, housing, educational systems, and employment opportunities as necessary to facilitate wellness and recovery of the whole person.
• Obtain appointments with other entities and follow up to confirm appointments were kept, ascertain individuals' preferences and needs for care, and document in clinical records that can be shared with consented entities.
• Develop a crisis plan with each client to ascertain advance directives in event of psychiatric or substance abuse crisis.
• Coordinate care that enhances treatment, engagement, and retention, reduces service duplication, strengthens relationships between clinics and care providers, aligns and maximizes use of available resources, facilitates monitoring, follow up, and continuity of care.
• Coordinates transitional care between hospitals, detention centers, and mental health institutions to return to community.
• Engage clients across the lifespan in treatment, focusing on skill development in areas such as problem solving, goal setting, symptom management, communication, social skills, and how to access community resources.
• Provides ongoing assessment of a client's cognitive, emotional, physical, social, and vocational strengths and needs.
• Addresses activities that impact behavioral health, including sleep, exercise, media, and nutrition.
• Assists in the development of natural support systems for clients.
• Maintains familiarity with and handles client information in accordance with Federal Regulations (42 CFR, Part 2), the Revised Code of Washington (RCW 71.05.390 and RCW 71.24), and other applicable laws pertaining to confidentiality of client and staff information.
• Maintains physical security of confidential materials and assigned Agency property.

PERFORMANCE EXPECTATIONS:

• Maintains accurate, timely chart information in compliance with quality assurance guidelines established by funding sources, State and PBH.
• Provides direct service to or on behalf of PBH clients for at least half of the hours worked annually.
• Meet agency expectations for documentation of services.
• Coordinate and prioritize work assignments so that tasks are completed on time and in a quality manner.

REQUIRED EDUCATION, LICENSE(S), CERTIFICATION, AND EXPERIENCE:

Education: Bachelor's Degree in Social Services, Psychology or related field

Licensure: Washington State Driver's License and eligible to be credentialed as a Washington State Agency Affiliated Counselor (with agency assistance)

Experience: Two years experience working with clients with emotional or behavioral challenges

Additional requirements:

• Must be able to pass a pre-employment drug test and background check.
• Must be able to provide vaccination records for MMR, Hep B, Tdap and recent flu shot.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to multitask and effectively manage a caseload of individuals with diverse needs.
• Knowledge of how mental health symptoms may present differently in clients across the lifespan.
• Ability to educate clients about signs, symptoms, and treatment of their diagnosis.
• Understanding of current knowledge on recovery.
• Knowledge of social service delivery systems.
• Ability to coordinate care with multiple service providers.
• Ability to work independently.
• Ability to communicate effectively both orally and in writing.
• Capability to use sound judgment in problem solving and clinical intervention.
• Practice respectful communication with clients to enhance rapport and positive outcomes.
• Ability to plan and prioritize work and meet the Agency's performance, quality assurance, and productivity standards.
• Ability to communicate effectively with our mostly English-speaking client population.

*Peninsula Behavioral Health does not discriminate because of a person's presence of any sensory, mental, or physical disability, race, creed, color, national origin, sex, sexual orientation, gender identity including transgender status, marital status, pregnancy, childbirth, and pregnancy-related conditions, age (40), honorably discharged veteran or military status, or use of a trained dog guide or service animal by a person with a disability, state employee or health care whistleblower status.