Behavioral Health Care Navigator

Voices for Voices; Baton Rouge (LA); On-site; USD 54,000 - 117,000; Full time

Job summary

CVS Health is seeking a Behavioral Health Case Manager / Member Navigator to support members with behavioral health needs and help them navigate the healthcare system. This role focuses on improving follow-up, engagement with treatment plans, and addressing barriers to care.

The position requires a Bachelor's degree and prior clinical or managed care experience, with an anticipated 40-hour work week and full-time status. Eligible for CVS Health benefits and incentive programs.

Qualifications

• Prior clinical and/or managed care experience in the healthcare industry or quality management.
• Bachelor's degree required.
• Strong communication and coordination capabilities.

Responsibilities

• Conduct outreach to members following behavioral health inpatient admissions and emergency department visits.
• Facilitate timely follow-up appointments.
• Improve member engagement with behavioral health treatment plans.
• Address barriers to accessing care.
• Connect members with community and social support resources.
• Coordinate with providers, care managers, and population health teams.
• Act on ADT notifications and discharge information to intervene quickly during high-risk transition periods.
• Support continuity of care and prevention of avoidable readmissions.

Skills

Healthcare experience

Education

Bachelor's degree

Job description

CVS Health is seeking a Behavioral Health Case Manager / Member Navigator to support members with behavioral health needs and help them navigate the healthcare system. This role focuses on improving follow-up, engagement with treatment plans, and addressing barriers to care.

The position requires a Bachelor's degree and prior clinical or managed care experience, with an anticipated 40-hour work week and full-time status. Eligible for CVS Health benefits and incentive programs.