Behavioral Health Care Navigator

Providence Health Plan Group; Anchorage, Northern (AK, KY); Hybrid; USD 47,000 - 71,000; Full time

Job summary

Providence Health Plan Group in Anchorage is seeking staff to support a new Walk-In Behavioral Health Clinic. This role works under the guidance of a physician or designee to coordinate seamless care and act as a patient advocate, ensuring access through the clinic process.

The position emphasizes patient-focused care within Providence’s culture, handling confidential information while delivering high-level customer service in a fast-paced health setting.

Qualifications

• 1 year of experience in medical/healthcare setting or two years in a customer service role.
• Experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.

Responsibilities

• Coordinate seamless care delivery for patients in a clinic setting.
• Act as a patient advocate to assure access to health care during entry into and through services of the clinic.
• Support a new Walk-In Behavioral Health Clinic in Anchorage.
• Work under the direction of a physician or designee to ensure smooth operations.

Skills

Customer service

Healthcare experience

Tools

EMR software

Job description

Providence Health Plan Group in Anchorage is seeking staff to support a new Walk-In Behavioral Health Clinic. This role works under the guidance of a physician or designee to coordinate seamless care and act as a patient advocate, ensuring access through the clinic process.

The position emphasizes patient-focused care within Providence’s culture, handling confidential information while delivering high-level customer service in a fast-paced health setting.