Behavioral Health Care Manager

Symba Center; Victorville (CA); On-site; USD 48,000 - 51,000; Full time

Job summary

Symba Center in Victorville, CA is seeking a Behavioral Health Care Manager to support ECM members with behavioral health conditions, coordinating care with primary care teams and community resources to ensure timely, quality care.

The role emphasizes outreach, engagement, and education for members and families, using evidence-based approaches to promote health and wellbeing.

Qualifications

• Masters Degree in Social Work or Counseling required.

Responsibilities

• The BH CM supports ECM Members with behavioral health conditions, with particular attention to ECM Members with SMI and/or SUD needs, through brief interventions and behavioral activation strategies
• Responsible for primarily working with a caseload of Members with behavioral health needs
• Responsible for utilizing brief behavioral health therapeutic interventions as necessary to improve the Member's ability to manage their own health
• Responsible for brief crisis interventions and warm hand-offs to local crisis resources as needed to address behavioral health needs
• Provides Member and family education about chronic medical and behavioral health conditions to improve health literacy
• Provides formal and informal training and support for ECM Members on behavioral health conditions, including treatments and evidence-based for treatment
• Assists with the coordination of medical and behavioral health access issues with primary care offices, specialists, and ancillary services
• Tracks medical and behavioral health outcome measures in a patient registry
• Collaborates on Member care issues with other ECM Care Team members, participating in weekly systematic case reviews and ad hoc case reviews
• Works with Members to identify health/wellness goals, and incorporates these goals into the Member's Shared Care Plan that facilitate communication among Members and Providers
• Aids Registered Nurse Care Manager in overall review of member Comprehensive Health Needs Assessments (CHNA) upon completion by another care team member
• Responsible for ongoing engagement with Members, both in-person and on the phone, in a manner that utilizes evidence-based approaches that promotes collaboration between the Member and their medical/behavioral team, as well as increasing the Member's sense of control over their whole health
• Provide consultation for all members of the team when discussing clinical tasks

Skills

Caseload management

Brief interventions

Care coordination

Crisis intervention

Education

Master's Degree in Social Work or Counseling

California clinical license

Job description

Job Details

Job Location: Victorville, CA 92395, Position Type: Full Time, Salary Range: $35.00 - $37.00 Hourly, Job Shift: Any, Job Summary: Care management is broadly defined, and can include outreach and engagement to members, promoting health behaviors, other behavioral health interventions within scope, coordination of care, resource links, working with other professionals and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating the right care at the right time for the member. This position works collaboratively as part of the ECM Care Team, members and families, and other professionals, in addition to working collaboratively with the designated primary care team.

Essential Job Duties and Responsibilities

• The BH CM supports ECM Members with behavioral health conditions, with particular attention to ECM Members with SMI and/or SUD needs, through brief interventions and behavioral activation strategies
• Responsible for primarily working with a caseload of Members with behavioral health needs
• Responsible for utilizing brief behavioral health therapeutic interventions as necessary to improve the Member's ability to manage their own health
• Responsible for brief crisis interventions and warm hand-offs to local crisis resources as needed to address behavioral health needs
• Provides Member and family education about chronic medical and behavioral health conditions to improve health literacy
• Provides formal and informal training and support for ECM Members on behavioral health conditions, including treatments and evidence-based for treatment
• Assists with the coordination of medical and behavioral health access issues with primary care offices, specialists, and ancillary services
• Tracks medical and behavioral health outcome measures in a patient registry
• Collaborates on Member care issues with other ECM Care Team members, participating in weekly systematic case reviews and ad hoc case reviews
• Works with Members to identify health/wellness goals, and incorporates these goals into the Member's Shared Care Plan that facilitate communication among Members and Providers
• Aids Registered Nurse Care Manager in overall review of member Comprehensive Health Needs Assessments (CHNA) upon completion by another care team member
• Responsible for ongoing engagement with Members, both in-person and on the phone, in a manner that utilizes evidence-based approaches that promotes collaboration between the Member and their medical/behavioral team, as well as increasing the Member's sense of control over their whole health
• Provide consultation for all members of the team when discussing clinical tasks

Qualifications: Education & Experience

• Masters Degree in Social Work or Counseling is required.
• Possession of a valid clinical license to practice as a professional in the State of California
• A minimum of three years of experience in behavioral or healthcare management, patient care, intense case management, social work, clinical setting, or behavioral health setting preferred.