Care Manager

Sacramento Native American Health Center, Inc; Hanford (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

Sacramento Native American Health Center, Inc. is seeking an ECM Care Manager to deliver direct services and care coordination as part of a multidisciplinary team in Hanford, CA.

You will assess needs, develop ICP/HAP, advocate for clients, and ensure access to health and social services that support wellness and independence. The role involves in-person work, delivering services in-office, via telehealth, and in the field, while coordinating with providers and community resources.

Qualifications

• Must have prior experience in care coordination or case management.
• High school diploma or equivalent is required.
• Familiarity with local community resources and supports is essential.
• Strong interpersonal skills, empathy, active listening, good judgment, and teamwork are required.

Responsibilities

• Assess physical health, mental health, SUD, oral health, trauma history, social supports, housing, employment, and community services.
• Develop and oversee Individual Care Plans (ICP) and Health Action Plans (HAP).
• Provide in-office, telehealth, and field-based services to meet clients where they are.
• Coordinate care with providers (with consent) and ensure continuity from assessment through discharge.
• Apply evidence-based approaches (Motivational Interviewing, Trauma-Informed Care, Harm Reduction).
• Document services clearly and compliantly in the EHR.

Skills

Care coordination

Empathy

Active listening

Teamwork

Education

High school diploma or GED

Associate's/Bachelor's preferred

Tools

Microsoft Office

Office 365

Teams

Zoom

EHRs

Job description

• Location 530 Kings County Drive,#102,Hanford, CA, 93230,United States
• Base Pay $21.85 - $26.66 / Hour
• Employee Type FT Non-Exempt

Reports To: Community Connect Program Supervisor
FLSA Status: Non-Exempt
Probation Period: Three (3) Months
Location: Varies

Position Summary

Job Summary

Under the direction of the Community Connect Program Supervisor, the ECM Care Manager delivers direct services and care coordination as part of a multidisciplinary team. You will assess whole-person needs, develop and execute care plans, advocate for clients, and ensure timely access to health and social services that drive wellness, recovery, independence, and empowerment.

This is an in-person position.

Assess client needs across physical health, mental health, SUD, oral health, trauma history, social supports, housing, employment, and community services.

Develop and oversee Individual Care Plans (ICP) and Health Action Plans (HAP).

Provide services in-office, via telehealth, and in the field - meeting clients where they are.

Connect clients to community resources and social supports; adjust referral processes for cultural relevance.

Coordinate care with providers (with consent); maintain continuity from assessment through discharge.

Apply evidence-based approaches (Motivational Interviewing, Trauma-Informed Care, Harm Reduction).

Collect, organize, and interpret behavioral health and psychosocial data.

Document services clearly, timely, and compliantly in the EHR.

Attend required program meetings/trainings; uphold professional conduct and HIPAA.

Perform additional duties as assigned.

Prior experience in care coordination or case management (required).

High school diploma or equivalent (required).

Familiarity with local community resources and support services.

Strong interpersonal skills, empathy, active listening, sound judgment, and teamwork.

Proficient in Microsoft Office, Office 365, Teams, Zoom; comfortable with EHRs.

Valid CA driver's license; insured, reliable transportation (agency authorization required).

Professional, courteous relationships with staff, vendors, and partners.

Preferred Qualifications

Associate's/Bachelor's in Psychology, Social Work, Public Health, Communications, or related field.

Experience in mental health or social services.

Bilingual English/Spanish (preferred, not required).