Behavioral Health Billing Enrollment Specialist

RHA Health Services, LLC; Burnsville (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Payactiv program

Employee perks and discount program

Paid Time Off

Health/Insurance (full-time)

401(k) retirement savings

Wellbeing programs

Free job-specific training

Job summary

RHA Health Services, LLC is hiring a Behavioral Health Billing Enrollment Specialist to support enrollment and billing operations across referrals, admissions, and payer verification.

The role emphasizes accurate data entry in the EHR, audits for data integrity, and collaboration with operations and corporate functions to meet business goals. Strong Excel/Outlook skills and HIPAA compliance are essential.

Qualifications

• High School Diploma or GED; Bachelor’s degree preferred.
• 1–2 years of office experience, preferably in a medical office setting.
• Familiarity with insurance authorization processes and payer systems.
• Strong proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Exceptional verbal, written, and interpersonal communication skills.
• Valid driver’s license and automotive insurance.

Responsibilities

• Act as a liaison between the Referral Team and local operations to streamline patient referrals and enrollment processes.
• Ensure accurate and thorough entry of demographic information in the EHR system for claims and billing purposes.
• Conduct audits to identify inconsistencies and missing data affecting billing and address issues promptly.
• Participate in operational planning meetings related to admissions, transfers, and discharges.
• Verify and evaluate payer benefits for Medicaid, Medicare, and third‑party plans; establish self-pay where appropriate.
• Maintain payer records and authorizations within the EHR system; resolve billing discrepancies.
• Research and resolve denied claims efficiently; assist with enrollment/documentation for new admissions.

Skills

Communication skills

Insurance knowledge

Microsoft Office proficiency

Driver's license

EHR system familiarity

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Excel

Outlook

Job description

We are hiring for: Behavioral Health Billing Enrollment Specialist Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The Billing Enrollment Specialist serves as a vital consultant, advisor, and problem solver for all enrollment-related processes to ensure accurate and efficient billing operations. This role requires close collaboration with local operational leadership and corporate functions to align with business and operational goals. Billing Enrollment Specialist brings a proactive approach to problem-solving and thrives in a dynamic, detail-oriented environment.

DUTIES AND RESPONSIBILITIES

• Act as a liaison between the Referral Team and local operations to streamline patient referrals and enrollment processes.
• Ensure accurate and thorough entry of demographic information in the Electronic Health Record (EHR) system for claims and billing purposes.
• Conduct regular audits to identify inconsistencies and missing data, ensuring all issues impacting billing are addressed promptly.
• Actively participate in operational planning meetings related to new admissions, transfers, and discharge services.
• Verify, confirm, and evaluate payer benefits for Medicaid, Medicare, and third-party commercial plans.
• Review benefits and establish self-pay agreements when appropriate.
• Maintain and manage payer records and authorizations within the EHR system.
• Assist with resolving billing event discrepancies to ensure accuracy.
• Research and resolve denied claims efficiently and effectively.
• Complete individual admissions, including enrollment and intake documentation.
• Create and manage Managed Care Organization (MCO) enrollments and profiles.
• Ensure compliance with HIPAA and other regulatory standards during data entry and billing processes.
• Maintain detailed records of billing activities and payer communications for audit and review purposes.
• Train local staff on billing and enrollment processes to ensure consistency across teams.
• Serve as a point of contact for operational staff to address EHR or billing system inquiries.
• Generate and analyze monthly reports on billing and enrollment performance metrics to identify trends and areas for improvement.
• Provide insights to leadership regarding payer trends, denied claims, and revenue cycle improvements.
• Identify opportunities for improving EHR workflows related to billing and enrollment.
• Work closely with accounts receivable to ensure accurate posting of payments and reconciliation.
• Assist in forecasting billing revenue based on enrollment trends and payer agreements.
• Perform additional duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities

MINIMUM QUALIFICATIONS

• High School Diploma or GED; Bachelor’s degree preferred.
• 1–2 years of office experience, preferably in a medical office setting.
• Previous supervisory experience is a plus
• Familiarity with insurance authorization processes and payer systems.
• Strong proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Exceptional verbal, written, and interpersonal communication skills.
• Valid driver’s license and automotive insurance.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to perform tasks requiring sustained physical activity, such as sitting, standing, walking, or repetitive hand movements.
• Frequent use of standard office equipment, including computers, phones, and other peripherals.
• Ability to lift and carry items within a reasonable weight range, if necessary.
• Regular use of technology and exposure to prolonged periods of screen time.

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

Pre-employment screening: Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) Drug testing Education verification and other credentialing based on position requirements. Proof of employment history or references (if required) Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

BENEFITS TO EMPLOYEES

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities
• *contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

ABOUT RHA

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you are ready to make a difference in the lives of people we serve and support

Throughout Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee, we provide high-quality care to individuals with intellectual/developmental disabilities. In North Carolina and Pennsylvania, we also provide behavioral health services to support people with mental health and substance use needs and provide services for those who are Deaf and Hard of Hearing. Since 1989, we have partnered with and celebrated people achieving their personal goals, building meaningful connections, experiencing positive outcomes in health and wellness, and more. If you share our passion, there is a place for you at RHA Health Services. From inpatient care to community-based services, from in-home support to facilities of all sizes, RHA offers a range of settings where you can apply your unique skillset. Many of our employees also experience opportunities for career growth and continued education. RHA is accredited by the Commission on Accreditation of Rehabilitation Facilities and the Council on Quality and Leadership, and we are committed to providing the highest quality of care. At RHA, we believe we all deserve the chance to live our best possible lives. We want you to join our team of compassionate professionals.

To learn more, visit rhahealth.org or email us at [e-mail]. RHA Health Services – Where Compassion Meets Career.