Behavioral Health Administrative Navigator

Alleghany Highlands Community Services; Covington (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Alleghany Highlands Community Services (AHCS) is seeking a Behavioral Health Administrative Navigator to support access to behavioral health services by coordinating referrals and assisting with coverage and administrative processes.

The role emphasizes organized, compassionate customer service and collaboration with clinical and administrative teams to remove barriers to care in the local community.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in Business Administration, Healthcare Administration, Human Services, or related field preferred.
• Experience in healthcare administration, medical office operations, scheduling, referrals, customer service, or related field preferred.
• Strong organizational, communication, computer, and problem-solving skills.
• Ability to manage multiple priorities, maintain accurate records, and work effectively with diverse backgrounds.
• Familiarity with Medicaid, electronic health records, and healthcare administrative processes is a plus.

Responsibilities

• Assist individuals with navigating the referral, intake, and appointment process for behavioral health services.
• Coordinate and track referrals, waitlists, and follow-up needs to help ensure timely access to care.
• Follow up on missed appointments, cancellations, and outstanding requirements to help individuals stay connected to services.
• Assist with scheduling and rescheduling appointments as needed.
• Help individuals understand and navigate Medicaid and other healthcare coverage applications, renewals, and documentation requirements.
• Maintain accurate records, track service access, and prepare reports to support efficient clinic operations.
• Collaborate with clinical staff, administrative teams, and community partners to address barriers to accessing services.
• Provide professional, compassionate customer service while maintaining confidentiality.

Skills

Organizational skills

Communication skills

Computer skills

Problem-solving

Multi-tasking

Confidentiality

Education

High school diploma or equivalent

Associate's degree in Business Administration, Healthcare Administration, Human Services, or related field

Job description

Alleghany Highlands Community Services (AHCS) is seeking an organized, detail-oriented, and compassionate individual to join our Outpatient Behavioral Health team as a Behavioral Health Administrative Navigator.

This position plays an important role in helping individuals access behavioral health services by coordinating referrals, following up on appointments, assisting with healthcare coverage, and helping individuals navigate administrative processes. The ideal candidate enjoys working with people, has strong organizational and communication skills, and is committed to providing excellent customer service.

Key Responsibilities

• Assist individuals with navigating the referral, intake, and appointment process for behavioral health services.

• Coordinate and track referrals, waitlists, and follow-up needs to help ensure timely access to care.

• Follow up on missed appointments, cancellations, and outstanding requirements to help individuals stay connected to services.

• Assist with scheduling and rescheduling appointments as needed.

• Help individuals understand and navigate Medicaid and other healthcare coverage applications, renewals, and documentation requirements.

• Maintain accurate records, track service access, and prepare reports to support efficient clinic operations.

• Collaborate with clinical staff, administrative teams, and community partners to address barriers to accessing services.

• Provide professional, compassionate customer service while maintaining confidentiality.

Qualifications

• High school diploma or equivalent required.

• Associate's degree in Business Administration, Healthcare Administration, Human Services, or a related field preferred.

• Experience in healthcare administration, medical office operations, scheduling, referrals, customer service, or a related field preferred.

• Strong organizational, communication, computer, and problem-solving skills.

• Ability to manage multiple priorities, maintain accurate records, and work effectively with individuals from diverse backgrounds.

• Familiarity with Medicaid, electronic health records, and healthcare administrative processes is a plus.

Why Join AHCS?

At Alleghany Highlands Community Services, our work makes a difference in the lives of individuals and families throughout our community. As a Behavioral Health Administrative Navigator, you'll be part of a team dedicated to removing barriers, improving access to care, and helping individuals connect with the services they need.

Candidates who are offered a position must undergo a background check, including social services review, and drug screen. Virginia has restrictions on hiring individuals with certain convictions. Here is the list: http://www.dbhds.virginia.gov/assets/doc/hr/biu/attachment-2rev072019.pdf - http://www.dbhds.virginia.gov/assets/doc/hr/biu/attachment-2rev072019.pdf