Behavioral Health Access Representative - Sign On Bonus!

SouthEast Alaska Regional Health Consortium (SEARHC); Juneau (AK); On-site; USD 34,440 - 41,383; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Paid parental leave

Life insurance

Job summary

The SouthEast Alaska Regional Health Consortium (SEARHC) is seeking an administrative support professional in Juneau, Alaska. Responsibilities include assisting patients, managing appointments, collecting information for billing, and maintaining communication standards. Ideal candidates should have a high school diploma and experience in a medical office setting. SEARHC offers generous benefits including health insurance, retirement plans, and paid time off, making it a fulfilling work environment.

Qualifications

• 2 years of office experience preferred.
• Medical office experience preferred.

Responsibilities

• Greet and assist patients at the facility.
• Check in and out patients for appointments.
• Collect and verify demographic and insurance information.
• Schedule follow-up appointments as needed.
• Maintain confidentiality of all communications.

Skills

Verbal and written communication

Problem solving

Time management

Data entry with accuracy

Customer service

Education

High school diploma or equivalent

Basic Life Support (BLS)

First Aid certification

Job description

Pay Range: $25.00 - $30.04. Provide administrative support to program staff and management. Works directly with patients to obtain and verify information during the registration process as well as other duties to support patient care. Position is first line of contact for all telephone calls and patients presenting in crisis. Position requires ability to work under pressure with many interruptions. Position often works in an environment with multiple tasks at hand requiring prioritization. Position may also provide front‑desk coverage as necessary.

SEARHC is a non‑profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short‑term disability, and more.

Shift Details

• Monday‑Friday 7:30 am – 4:30 pm

Key Essential Functions And Accountabilities Of The Job

• Greet and assist patients and family members at the designated facility.
  • Check patients in and out for appointments and schedule follow‑up appointments as needed or directed.
  • Collect, verify, and enter demographic, financial and/or insurance information into the electronic health record to ensure prompt and accurate billing.
  • When scheduling, be responsible for scheduling and facilitating telehealth for clients to connect to/from other locations.
  • Screen patients for priority risks and raise questions and concerns on complex patient situations to the clinic supervisor(s).
• Responsible for processing, accepting, and tracking referrals/consults for the clinic.
  • Schedule appointments for intakes and ensure all documentation is completed.
  • Work with the clinic supervisor(s) to assign the patient for an assessment.
  • Collect required consents.
• Responsible for calling clients for appointments, which can include the following:
  • Intake appointments.
  • No‑show or cancelled appointments.
• Responsible for reviewing collected documentation for accuracy.
  • Identify release of information (ROI) and submit completed documents to Health Information Management.
  • Review intake packet for completion and accuracy.
  • Review annual consents in patient EHR.
• Responsible for opening and closing duties:
  • Turn on/off clinic lights and unlock/lock common spaces and storage.
  • Check phone messages upon arrival and throughout the day.
  • Prepare necessary paperwork to be collected from patients.
  • Check printers/fax machines and ensure confidential content is not left out.
  • Secure and/or shred confidential material.
  • Print the schedule for the next day and secure it before departure.
  • Ensure common areas are tidy, including conference rooms, classrooms, and lobby.
• Maintain confidentiality of all verbal, written, and electronic forms of communication or information sharing.
• Scan documents and ensure that all information is uploaded to the proper location.
• Collect and enter data, including internal, State, and Federal data.
• Follow the highest standards of SEARHC mission, vision, and values.
• Remain calm and support clients when they appear upset or overwhelmed; request a supervisor if a client becomes distressed.
• Remain culturally aware, valuing others’ cultural differences as well as their strengths.
• Talk respectfully to clients, staff, and supervisors without exception.
• Work collaboratively with peers and/or colleagues, aiding as needed to meet the needs of patients and organizational goals.

Education, Certifications, and Licenses Required

• High school diploma or equivalent.
• Basic Life Support (BLS) required within 45 days for residential sites (Raven's Way in Juneau and SUDs in Sitka).
• First Aid required for residential sites (Raven's Way in Juneau and SUDs in Sitka).

Experience Required

• 2 years of office experience preferred.
• Medical office experience preferred.

Knowledge Of

• Office functions.
• Computer applications.
• Office machines and equipment.
• HIPAA privacy rules.

Skills In

• Verbal and written communication.
• Problem solving.
• Time management, organization, and customer service.
• Data entry with a high degree of accuracy and detail orientation.

Ability To

• Prioritize work and multi‑task in a fast‑paced office setting with many interruptions.
• Self‑start and willingness to learn.
• Read and comprehend instructions, correspondence, and memos.
• Demonstrate time‑management, organizational, and customer service skills.
• Work with accuracy and detail.
• Maintain professional composure during stressful times.

Position Information

Work Shift: OT 8/40